Skip to main content
jackierebello
jackierebello
Participant
June 28, 2018
Answered

Illustrator cc 2018

  • June 28, 2018
  • 2 replies
  • 370 views

I have not received the upgrade for Illustrator from 2017 to 2018. My Illustrator 2017 is up to date and my license is paid.

Has anyone else had this problem? Does anyone know how to fix it?

    This topic has been closed for replies.
    Correct answer Bill Silbert

    What operating system are you on? If you are on a Mac with Yosemite (OS X 10.10) or earlier the CC 2018 programs will not show up in the apps section of the Creative Cloud Desktop app. You will need El Capitan or later for them to appear there. If this is not your situation then try signing out of Creative Cloud and then signing back in again.

    2 replies

    Bill Silbert
    Community Expert
    Bill SilbertCommunity ExpertCorrect answer
    Community Expert
    June 28, 2018

    What operating system are you on? If you are on a Mac with Yosemite (OS X 10.10) or earlier the CC 2018 programs will not show up in the apps section of the Creative Cloud Desktop app. You will need El Capitan or later for them to appear there. If this is not your situation then try signing out of Creative Cloud and then signing back in again.

    Michael J. Hoffman
    Community Expert
    Michael J. HoffmanCommunity Expert
    Community Expert
    June 28, 2018

    Im moving this to the Illustrator forum (you’ve posted in Illustrator Draw, a mobile app).

    You can update Illustrator using the CC Desktop app. Just open the app and look in the Apps tab, and click “Update All,” or just click Update next to Illustrator. Here’s a page that describes this in detail if you need more information: Update Creative Cloud apps

    Mike

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices