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jobidaa53546059
Participant
January 7, 2018
Question

Illustrator CC 2018 crashes immediately after launch on Win10!

  • January 7, 2018
  • 0 replies
  • 345 views

Hello everyone,

I've read a lot of threads regarding my issue but I can't seem to find a solution.

I had been using Illustrator for a little while but everything was going smooth - one day I opened a .PDF file with Illustrator and I got a message about missing fonts, but whatever I did (cancel, or replace with another font) it would ask me if I wanted to save the edited file (as if I asked to close it). Since then whenever I open any file, be it .AI or .PDF or simply launch Illustrator, it opens and instantly closes. Sometimes, I get the not responding error message from Windows.

I tried uninstalling and reinstalling CC, deleting the font cache, launching Illustrator with the graphics card driver disabled/as an administrator...nothing seems to work. I need it quite urgently as I need it for school work. Also, Photoshop works just fine.

Please let me know if you can help me. Thanks!

Infos about my computer:

Processor: Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz 2.90GHz

RAM: 8.00 GB
System type: 64-bit operating system, x64-based processor

P.S: I'm very bad with computers, so if I've said anything dumb, please pardon me!

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