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newroadcreative
newroadcreative
Participant
October 17, 2018
Answered

Illustrator CC 2019 RAM Crash

  • October 17, 2018
  • 9 replies
  • 4330 views

I am running MAC OS Mojave 10.14

After a short while working on simple Illustrator files Illustrator will display a message saying it runs out of RAM. This should not happen.

      This topic has been closed for replies.
      Correct answer AshutoshChaturvedi

      We are working please visit our UserVoice page for the update and a temporary fix while we patch

      New update (v23) crashes Illustrator consistently with Can't finish previewing or enough memory (RAM) – Adobe Illustrato…

      9 replies

      AshutoshChaturvedi
      AshutoshChaturvediCorrect answer
      Legend
      October 29, 2018

      We are working please visit our UserVoice page for the update and a temporary fix while we patch

      New update (v23) crashes Illustrator consistently with Can't finish previewing or enough memory (RAM) – Adobe Illustrato…

      M
      Maylo
      Participant
      October 27, 2018

      I have the same problem with Illustrator 2019 CC...crasht and massage "not enough RAM"...this is not possible...I have a MAC with 64 RAM.....I have never had any problems ... from version 2019 always problems with Illustrator, InDesign and Photoshop

      InDesign 2019 CC....If I start InDesign I have always error message "AIGPUSniffer has stopped unexpectedly"...Why start this application together with InDesign?

      AshutoshChaturvedi
      AshutoshChaturvedi
      Legend
      October 19, 2018

      Please accept my sincere apology for the inconvenience and disappointment the issue has caused.  Please add vote on UserVoice to get update on this issue

      https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35728720-new-update-v23-crashes-illustrator-consistently

      C
      cadispraha
      Inspiring
      October 18, 2018

      How to disable it? Sorry, I am using Czech version

      But:

      Number of Displays: 2

      Number of Drivers: 1

      Vendor: NVIDIA Corporation

      ...

      ActiveDriverIndex: 0

      Driver[0] Name: NVIDIA GeForce GTX 960

      Driver[0] Driver Version: 24.21.13.9836

      Driver[0] Driver Date: 20180624000000.000000-000

      Driver[0] Adapter RAM: 2048

      Driver[0] PNP DeviceID: PCI\VEN_10DE&DEV_1401&SUBSYS_29663842&REV_A1\4&2581174D&0&0008

      Driver[0] Installed Display Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll

      DefaultEnableGPU: 1             <=======================

      Is GPU enabled by default? And if yes, how to switch it off?

      T
      tocafundo
      Participant
      October 18, 2018

      My bad, folks....

      Still crashing with "gpu Performance" off

      T
      tocafundo
      Participant
      October 18, 2018

      Hi!

      Turning OFF the "GPU Performance" on Preferences solved here until now.

      Waiting for a patch...

      (running on Windows 10)

        Beeglowbot
        Beeglowbot
        Known Participant
        October 18, 2018

        It did nothing for me on macOS 10.14 Mojave. In fact it's even worse today for whatever reason. I can't even open a blank file. It glitches out so bad that even moving panels or the document itself is laggy. All menu items are grayed out so I can't even quit, have to force quit out.

        This needs to be fixed immediately, I can't work.

        I'm reverting back to previous version for now.

        sara_pro
        sara_pro
        Participant
        October 17, 2018

        Argh! Me too!  Only since the 2019 update, very simple Illustrator files.  How can we fix this???   Running on 4.2 GHz Intel Core i7.  32 GB 2400 MHz DDR4. 

        C
        cadispraha
        Inspiring
        October 17, 2018

        I can see the same problem with Illustrator CC2019 but Windows version. Illustrator reported Out of memory, but W10 shows 16,6GB of RAM free. But I opened 10 small files. In CC2018 I opened 30-40 files without any problems.

        mdmumford
        mdmumford
        Participating Frequently
        October 17, 2018

        Since I updated... I am crashing 10-20 times a day.... AAAAHHHH! Waiting to hear of a solution.

        Beeglowbot
        Beeglowbot
        Known Participant
        October 17, 2018

        I'm having the same issue since 2019 update. It will happen with the simplest file and nothing else open.

        Running on 10.13.6 High Sierra w/ 32gb of ram. Needless to say, it's not out of memory.

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