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Ahmad5E9E
Participant
April 13, 2022
Answered

Illustrator CC 2022 Crashing Not Responding

  • April 13, 2022
  • 2 replies
  • 1054 views

Hey Guys,
I was forced quit my illustrator because my illustrator didn't respond to open the previous file. But when I tried to open a new file takes so a long time to open it, even when I create a new file and after waiting around 1 hour, it's still the same and stuck with loading.

 

I have tried to clear cache, update to the newest version, and also try restart repeatedly, but it is still the same. I can't start to open any file or create the new one and stuck on the first page when we open illustrator (screenshot of my activity monitor, attached) (device: MacBook pro-2018(15inch); Monterey)

 

May I know how to solve it? thank you so much

 

    This topic has been closed for replies.
    Correct answer Ahmad5E9E

    Hi @Monika Gause 
    Thank you so much for your suggestion, it works for me when I tried to remove all problem fonts in the font book and also reinstall again the illustrator.



    2 replies

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    April 13, 2022

    Hello @Ahmad5E9E,

     

     

    Sorry to hear about this experience. I would like to know if the steps suggested above by Monika worked for you? If not, I would request you to share a few more details along with the ones asked by her:

    • The exact version of macOS and Illustrator
    • Please test and confirm if turning off the internet helps. (This is only for testing purposes and not a recommendation)

     

    Also, here are the steps to troubleshoot problems with fonts as suggested by Monika, and share your observations with us.

     

    Looking forward to your response.

     

    Thanks,

    Anubhav

      A
      Ahmad5E9EAuthor
      Participant
      April 17, 2022

      Hello @Anubhav M thanks for your help, it worked for me when I follow this suggestion, but for the font case because it took so long when I validate all fonts, so I decide to remove all problem fonts instead of validating them

        Anubhav M
        Community Manager
        Anubhav MCommunity Manager
        Community Manager
        April 22, 2022

        We are glad to hear that!

         

        Please feel free to reach out if you run into any issues or queries in the future. We'd be happy to help.

         

        Thanks,

        Anubhav

        Monika Gause
        Community Expert
        Monika GauseCommunity Expert
        Community Expert
        April 13, 2022

        THis happened after updating Illustrator?

        Do you have any third party plugins and are they compatible with Illustrator?

        Did you install any new fonts recently and are they 150% OK? Can you use Fontbook to check all your fonts?

        Do you have a printer connected and turned on? Printer driver up to date?

         

        Can you also try: reset the preferences (this will erase yoiur settings, so it might be a good idea to do it via renaming the preferences folder) https://helpx.adobe.com/illustrator/using/setting-preferences.html

         

        If that all does not work: you can contact Customer Care and they can have a look at it https://helpx.adobe.com/contact.html

          A
          Ahmad5E9EAuthorCorrect answer
          Participant
          April 17, 2022

          Hi @Monika Gause 
          Thank you so much for your suggestion, it works for me when I tried to remove all problem fonts in the font book and also reinstall again the illustrator.



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