Illustrator CC 23.0.3 stalls at smarteditUI.aip when opening help?

Forum|Forum|6 years ago
August 16, 2019
3 replies
3847 views

I have read the forums on this topic and have tried uninstall/install renaming preferences folders and tried to delete some Temp files within AppData and Illustrator still will not open. It gets lagged (stall) when the plugin "SmartEditUI.aip" trys to install. I run a full time business using this software and this is costing me money not being able to use the software.

The software was working fine 2 days ago. Not sure what happened...

Any help would be greatly appreciated, thanks!

Moderator: Moved from Adobe Creative Cloud to Illustrator

This topic has been closed for replies.

O

oliver@mediaoperandi

Participant

I also have the same issue, I have not installed any additional sofware. Was working fine a few days ago.

V

Ville23260430sh7d

Participant

Same here. Was working fine yesterday.

Srishti_Bali

Legend

Hi there,

We are sorry to hear that you are getting this error while launching Illustrator. That's not a typical experience with Illustrator. I am hopeful that reinstalling with the cleaner tool has resolved the issue for you. If not, I would request if you can share a few more details like: