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russb73725712
russb73725712
Known Participant
June 18, 2020
Question

Illustrator CC 24.2 Still crashing after Mac goes to sleep. Catalina

  • June 18, 2020
  • 1 reply
  • 285 views

Fully loaded 2019 Macbook Pro 16"

Same problem as before.  Put computer to sleep. Illustrator crashed when log back in the next morning. 

Says it got fixed in this update, but no go here.

Frustration continues.

 

 

This topic has been closed for replies.

1 reply

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
June 18, 2020

You know that there are countless threads on Apple's forums about this exact issue with all kinds of apps, right?

It might just be that your system is tripping over its own feet.

russb73725712
russb73725712Author
Known Participant
June 20, 2020

Well, out of all my apps this is the only one that's giving me trouble, and unfortunately the one I use the most. 

Not sure about this 24.2, but any version prior to this one, it crashed at least twice a day and sometimes without a file restore, so in my books this app has lots to improve.

Instead of pointing fingers at the OS, Adobe should try to solve the problem. 

Funny how this version said it fixed the issue after sleep, and it obviously didn't work for all OS,  and now the fixed issues are not listed any more. Hmmm

When you pay premium prices for software you'd expect it to work. 

That's all I'm saying.

 

 

 

 

 

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
June 20, 2020

Please contact Customer Care - they can have a look inside your system:

https://helpx.adobe.com/contact.html

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