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Participant
October 8, 2020
Question

Illustrator CC Closing down unexpectedly

  • October 8, 2020
  • 1 reply
  • 210 views

Hi, Illustrator is closing down unexpectedly when using -  every 10 min. 

This topic has been closed for replies.

1 reply

Ashutosh_Mishra
Inspiring
October 8, 2020

Hi there,

 

Sorry to hear about your experience. Would you mind sharing the version of the OS & Illustrator? Does it crash while working on a specific file or performing a specific task? This information will help us understand your concern and assist you accordingly.

Looking forward to your response.

 

Regards,

Ashutosh

Participant
October 8, 2020

Hi again, I’m working in very light documents when it is closing down - so
I really don’t get why it’s closing... I have attached a foto of the
message I get every time it is closing down and I want to open illustrator
again
--



[image: GANNI LOGO]

* Augusta Lindemark Kirkeby *
Technical Designer
{Personal Info removed by MOD}

Ashutosh_Mishra
Inspiring
October 12, 2020

Thanks for responding. Please attach the image again as it is not uploaded. Also share the additional information asked earlier. Thanks!