Illustrator CC Crash Logs

Forum|Forum|1 year ago
March 3, 2025
1 reply
572 views

Hi Everyone,

We are running into a strange issue where Illustrator 28.7.2 is crashing at random and I'm having a heck of a time trying to narrow it down. Does Illustrator store crash logs anywhere at all? It isn't logging anything into the event viewer in Windows so trying to narrow down what the issue is has been challenging to say the least.

Anubhav M

Community Manager

Hello @Jarred5FF8,

Would you mind updating to the latest version of Illustrator and installing any pending Windows updates to check if it helps? Also, try the suggestions shared in this help article (https://adobe.ly/41BQOIe) and share your observations.

If the problem persists, kindly check if Illustrator behaves this way when working with a particular tool/feature/file, submit the crash report using your Adobe email address, and share it here for quick tracking. The steps are shared here: (https://adobe.ly/41FY0D6). We appreciate your time and patience in helping us resolve this issue.

Anubhav

J

Jarred SeitzingerAuthor

Participant

Hello Anubhav,

I wouldl ove to provide the crash report, the only problem is that none is generated, when the program crashes it completley crashes with no report having been generated. I will see what I can do about updating the installation but this is in a shared lab environment so it isn't the easiest thing to do.

If a crash report isn't generated when the program crashes is there anywhere that it might log that information so that it can be retrieved later?

Anubhav M

Community Manager

Hello @Jarred5FF8,

Would you mind enabling crash logs by following the steps shared in this help article (https://adobe.ly/4hJ2Nse) and then checking if the Crash Reporter is shown to see if it helps?

Looking forward to hearing from you.

Anubhav

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