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k.keating
Participating Frequently
January 3, 2014
Answered

Illustrator CC Crashes on Launch

  • January 3, 2014
  • 26 replies
  • 126722 views

Hello all,

I'm having trouble running Illustrator CC. After downloading it from Creative Cloud, it launches properly (I see the splash screen), and then after about a second or two, it crashes ("Adobe Illustrator CC has stopped working..."). No other Adobe products have this issue - Photoshop, Premiere, After Effects, etc. all run fine, it's only Illustrator. It happens when I run the 32-bit and 64-bit versions. I thought maybe the installation was corrupted so I uninstalled Illustrator, restarted the computer a few times, and then reinstalled, but I'm still running into this. I've also tried signing in and out of Creative Cloud, per other help threads I've found.

I'm running Windows 7 64-bit, 8GB ram, 3.4 GHz Intel i7 processor.

Let me know if I can provide any further information - any help would be greatly appreciated!

    This topic has been closed for replies.
    Correct answer Srishti Bali

    Hi all,

     

    We understand how frustrating crashes can be. We have consolidated the most popular solutions that help in fixing these issues and also, how you can recover unsaved documents after a crash. Please check this help article for more details.

     

    If you still need help, feel free to reach out, we'd be happy to help.

     

    Regards,

    Srishti

    26 replies

    Srishti Bali
    Community Manager
    Srishti BaliCommunity ManagerCorrect answer
    Community Manager
    September 15, 2020

    Hi all,

     

    We understand how frustrating crashes can be. We have consolidated the most popular solutions that help in fixing these issues and also, how you can recover unsaved documents after a crash. Please check this help article for more details.

     

    If you still need help, feel free to reach out, we'd be happy to help.

     

    Regards,

    Srishti

      I
      Inspektor_Chingam
      Participant
      February 17, 2018

      I was having the same problem, disabe graphics cards or display adapters, because there is no graphics card in the device manager but I in fact do have a beefy graphics card.  I'm not sure to disable it because it might be risky.

      D
      Dunwoody UMC
      Participant
      January 31, 2018

      I have suddenly been having this issue and changed the settings in the NVidia CP that basically lets the applications control the 3D settings.  Now Illustrator works!

      D
      DropZoneSpec
      Participant
      December 27, 2017

      I have the onboard GPU and two aftermarket GPU's.  After installing a GPU in my system, Illustrator would crash; the only remedy I've ever found useful is going into Device Manager and disabling the onboard GPU.  I just yesterday added another aftermarket GPU resulting in Illustrator crashing on startup...again, the fix was disabling the onboard GPU again.

      N
      nanettem99668528
      Participant
      November 15, 2017

      to anyone having this problem with nvidia graphics card (mine is 1060) go to the nvidia setting panel in control panel  and set the graphics to integrated vs nvidia ....... Sad that this is happening four years down the road but here we are.

      A
      aaramg
      Participant
      February 25, 2016

      I had problem similar to that in Illustrator CC 2015. I found the problem solution.
      You should delete the fonts from control panel which start with symbols for example "(something)". It starts with brackets. Just leave the fonts which can start "_" symbol or starting with number or letter. After that you should restart your computer.
      This kind of deletions helped me to solve the problem.
      Maybe it will be helpful for others.

      R
      roy andret29138197
      Participant
      February 8, 2016

      I am having the exact same issue. Have been debugging with Adobe support team, who has remote controlled my Windows 10 computer and much more, without finding the cause yet.

      chris021564
      chris021564
      Participant
      February 23, 2016

      Hey Roy, Please don't do what I did.  I used the CC Cleaner Tool and it messed up some of the permissions to let CC desktop app work.  Has taken me 3 days to figure this out. I was having the same problem on a windows 7 professional machine when I came across this video.  Seems that most people are having trouble getting the CC desktop app to work correctly.  Even though he is using a mac the same names apply to pc that I found.  Here's the link: Fix Adobe CC (Creative Cloud) - Download Error (Mac) - YouTube

      B
      bhima78
      Participant
      January 20, 2016

      The latest update to Illustrator crashes hard with Windows 10. After a few hours with Adobe support remote accessing my computer, the issue could not be resolved and the only thing that could be done to still be able to use illustrator was to:

      1) Uninstall Illustrator

      2) Install a previous version through the creative cloud app.

      I tried every other suggestion on this forum, and so did tech support. the quickest and easiest fix is to revert to a previous version of Illustrator so you can get back to work. I'm just going to wait until Adobe addresses the problem before I update again.

      F
      fardaa32739830
      Participant
      January 5, 2016

      hi there i, using mac lion 10.7.2,

      but somehow when i open adobe illustrator cs 5 always crash, hung and then not responding.

      any idea about this ?

       

      note : i have to reinstall, uninstall and using cleaner but not work, delete adobe pref still doesnt

       

       

      Date/Time:   2016-01-06 05:10:36 +0700
      OS Version:  10.7.2 (Build 11C74)
      Architecture: x86_64
      Report Version:  9

       

      Crash Report: https://pastebin.com/ad0JCuMd

      Larry G. Schneider
      Community Expert
      Larry G. SchneiderCommunity Expert
      Community Expert
      January 5, 2016

      Please don't ever add this hang data to a thread again. It really messes up the use of the post to get things done. Post the hang data to a something like pastebin.com and put a link here. That said there could be a number of problems. Try updating your OS to 10.7.5 which is the last version of Lion. Then uninstall all your Adobe apps, run the Cleaner tool (google it, works for all CS3+) and finally reinstall everything. Make sure your permissions are set properly. Good luck.

      F
      fardaa32739830
      Participant
      January 5, 2016

      hi there i, using mac lion 10.7.2,

      but somehow when i open adobe illustrator cs 5 always crash, hung and then not responding.

      any idea about this ?

       

      note : i have to reinstall, uninstall and using cleaner but not work, delete adobe pref still doesnt

       

       

      Date/Time:   2016-01-06 05:10:36 +0700
      OS Version:  10.7.2 (Build 11C74)
      Architecture: x86_64
      Report Version:  9

      Crash report: https://pastebin.com/pLHTJ0Fa

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