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Illustrator CC crashes on opening

Forum|Forum|12 years ago
June 21, 2013
7 replies
28734 views

Illustrator CC crashes on startup, can get it to start if IdealFileFormat.aipi is removed. This is a Mac running the latest operating system version. I also uninstalled and reinstalled Illustrator CC with no luck. Also crashed in my Guest Account. Tried all the normal stuff. A chat provided no information of use. Also, told during start up that FXGFile.aip did not load. Since no one else appears to have this issue, there must be a call in IdealFileFormat.aip that my machine does not like, any ideas?

Thanks

Ted

This topic has been closed for replies.

Correct answer John Waller

Try http://helpx.adobe.com/illustrator/kb/illustrator-crashes-mac-os-108x.html

necodp

Participant

If you have other keyboard installed, like Russian or Serbian or Bosnian or so it will crash, Illustrator will crash while opening, InDesign will lose its keyboard shortcut abilities and Photoshop CC will crash while saving and also Acrobat. Change Keyboard back to US and its normal again. I dont know why is that but it worked for me.

D

determined_life15A7

Participant

Hello dude,

i also had the same problem but i figured out how to fix this issue..... Proof is up there. for me it worked, hopefully, for u ppl its a worthy solution.

this help is for u and othr ppl here on this Portal.

Steps:

1. Go to location C:\ProgramData\Adobe

2. Rename the folder Named "SLStore" to "SLStore.old"

3. Enjoy... Ur Gud to Go ...

Dont 4get to say thx

Hubbak Khan

D

drewireson

Participant

Ive had this problem for days now and nothing was working. Couldn't find the files mentioned above but searched mac for wacom and found 6d Art Pen Brushes.ai, deleted it and every things is working! thanks so much for everyone that posted, big relief.

Rhiannabear

Participant

I've been having the same problem for days as well. I usually use CS6 but I downloaded CC on my new Mac last week and I can't get it to even open. It keeps coming up with a warning message saying
'Adobe Illustrator CC 2014 quit unexpectedly. This report will be sent to Apple automatically.' and theres nothing I can do about it. I click the okay button and the application just shuts down. I don't have a Wacom and I tried deleting the file that you deleted as well and still had no luck. Any Help?

Raghuveer_Singh

Inspiring

Hi Rhiannabear,

Can you share the crash logs (details in the message sent to Apple) to me at rbhunwal@adobe.com ?

Also please mention the link of this thread in the mail.

With Best Regards,

Raghuveer

iveland

Participant

I can't find the wacexportfile.aip plugin. Any ideas?

Monika Gause

Community Expert

Why do you think it must be there? Do you have an Inkling?

iveland

Participant

No inkling

Sent from my iPhone

Den 17. juni 2014 kl. 12:23 skrev "Monika Gause" <forums_noreply@adobe.com<mailto:forums_noreply@adobe.com>>:

Illustrator CC crashes on opening

created by Monika Gause<https://forums.adobe.com/people/Monika+Gause> in Illustrator - View the full discussion<https://forums.adobe.com/message/6464717#6464717>