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hoopana
Participant
December 13, 2021
Question

Illustrator CC files keep on deleting themselves

  • December 13, 2021
  • 1 reply
  • 1105 views

I'm not a huge tech nerd, so excuse my inability to use correct terms. I've been using Illustrator and creative cloud for some years now for my work. Lately for unknown reasen ai.files have been "disappearing". They show in folders in gray and cannot be opened. If I go to the website of my cloud, I notice the missing files are in trash bin. But if I move them back, they soon get deleted again.

 

There are four people in my work group, but no one has deleted anything. The missing files are totally random, not the oldest or in any way unsimilar to anything I normally do.

 

Any ideas why this keeps on happening? Any suggestions to stop it?

 

Heli

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1 reply

Ton Frederiks
Community Expert
Community Expert
December 13, 2021

Where do you save your files? You mention the website of your cloud, is that the Creative Cloud or another cloud technology?

Do you save directly into a cloud folder? 

hoopana
hoopanaAuthor
Participant
December 13, 2021

I save on my computer which syncs automatically into creative cloud.  My files take 112 Gt in total.

Ton Frederiks
Community Expert
Community Expert
December 13, 2021

So you save them into a folder named "Creative Cloud Files" as normal .ai files?

What is the amount of storage you have available in your Creative Cloud?