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Illustrator CC keeps crashing

Forum|Forum|12 years ago
November 3, 2013
25 replies
80284 views

New subscriber. All of a sudden today Illustrator crashes while I'l working in it. Using drawing tools, selecting, moving just all of a sudden "unexpectedlly quits"

Please advise I got a brand new iMac and subsribed the other day hopeing to finally avoid crashes. My files are large color intensive but still shouldn't be a problem what I'm doing.

This topic has been closed for replies.

Correct answer Srishti Bali

Hi all,

We understand how frustrating crashes can be. We have consolidated the most popular solutions that help in fixing these issues and also, how you can recover unsaved documents after a crash. Please check this help article for more details.

If you still need help, feel free to reach out, we'd be happy to help.

Regards,

Srishti

Srishti Bali

Correct answer

Community Manager

Hi all,

We understand how frustrating crashes can be. We have consolidated the most popular solutions that help in fixing these issues and also, how you can recover unsaved documents after a crash. Please check this help article for more details.

If you still need help, feel free to reach out, we'd be happy to help.

Regards,

Srishti

bry17d

Participant

Hello, May 5, 2022, I had the same issue. I woke up and launched Adobe Illustrator for work (I am a graphic designer and use Adobe AI daily). It all of a sudden started crashing and freezing any time I tried to create a new file or open a saved file. I sat with Adobe Support for hours and they were added permissions and such with all the meta data. Well, nothing was working until the "GPU Performance" check box was unselected in the settings. I have had that checked for as long as I can remember with no issue. So I am not sure what the change was that happened from last night to today. It was crashing nonstop on the previous version of AI and the most up-to-date. So I am not sure what really is happening but wanted to respond to this and say the issue is back for me and after unchecking the GPU box in settings it is opening files again and created new ones. Not sure why this has become an issue today but that was the resolve... so far.

Anshul_Saini

Community Manager

Hi @bry17d,

We are sorry for the trouble. Several users have reported this issue in the last couple of weeks. I am glad to hear that turning off GPU performance helped resolve the issue, but it is not an ideal solution or a workaround.
We have already logged a bug with the product team, and they are currently investigating the issue. Would you mind sharing a few details like:

Case ID
The exact version of macOS & Illustrator
Are you using an M1-based Mac?
When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.

We are here to help. We just need more information.

Thanks & Regards,
Anshul Saini

N

NEP.OHM

Participant

This is crazy frustrating. Illustrator has been crashing daily.

"ADOBE ILLUSTRATOR HAS STOPPED WORKING"

In the middle of a project. I thought subscribing to Adobe Creative Cloud would be more stable than the previously purchased upgrades, but this is insane. When you send a crash report, it flatlines your internet connection until it's done.

What is going on Adobe...

Monika Gause

Community Expert

schrieb
This is crazy frustrating. Illustrator has been crashing daily.
"ADOBE ILLUSTRATOR HAS STOPPED WORKING"
In the middle of a project. I thought subscribing to Adobe Creative Cloud would be more stable than the previously purchased upgrades, but this is insane. When you send a crash report, it flatlines your internet connection until it's done.
What is going on Adobe...

Please contact support. They will need to set up someone to log into your system.

Contact Customer Care

hilaryc43558481

Participant

I found that disabling the GPU performance in preferences (or the rocket icon on top task bar) has fixed the problem for me. Slightly slower handling of functions like move, scroll, zoom etc but WAY less annoying than constantly loosing work due to crashing...

John T Smith

Community Expert

Do not count on Windows to be fully up to date when it comes to device drivers

Go to the vendor site to be sure you have an updated driver for your graphic adapter

•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

X

xbizkoot

Participating Frequently

I am having a similar and equally frustrating issue. Just trying to open Illustrator it crashes. I try to see what it hangs up on when loading, but goes completely though then conks out. Was working fine last week???? Did everything suggested. Complete re-install, removing preferences (can't to the GPU thing, cause it never lasts long enough when trying to open), restarting etc. Did you make any headway? I have contacted Adobe and havent heard a solution that fits anyones issues?

F

frederikef58276355

Participant

Wow, after 2 months of frustratingly opening Illustrator only to have to go back to Inkscape because it CONSTANTLY crashed after 1-2 minutes of working I finally found KarenCityofSacramento working for me.

At the end of a thread, no official answer by Adobe in sight. I can't believe after seeing the solution that worked for so many people was posted over a year ago, Adobe STILL hasn't adresses this!

S

sgrocker222

Participating Frequently

Have been having this issue as well. Illustrator crashes after some number of minutes in the program, usually long enough for me to get some decent work done.. thank God for auto recovery! This happens to be only since I bought my first windows laptop with Nvidia graphics card so I'm thinking it must have to do with the GPU performance preference. Will be trying to check all the gpu performance options. If it still crashes, I will try un-checking all. Thanks everyone!

P.S. Would love an actual response from Adobe.

L

lackostration

Inspiring

What kind of machine are you running your Adobe on? What operating system version and version number are you running? What version number of Adobe do you have? What's the graphic card model are you running and what is the Nvidia driver you have installed? Did you install the Nvidia Cuda driver? Do you use a Wacom with Adobe? What's the model number of the Wacom? What is the Wacom software version you have running? Does Adobe GPU Performance support your Nvidia model?

These are some of the questions you need to review when working with Adobe. Each and every one of these questions factor into making Adobe Illustrator work properly. I had to change many things on my system in order to get Adobe to work properly and stop crashing.

Some of the factors I had to change on my system was not installing the lastest Nvida driver. Not installing the latest Adobe version. Not installing the latest Wacom driver. Making sure I didn't have another video card installed on my machine while the Nvidia card was running. Reinstalling a clean operating system. Reinstalling Adobe Illustrator. Not installing the Nvidia Cuda driver (big mistake for my system set up and the reason for a clean OS install). I've been using Adobe since version 2 (not CC vers 2 - version 2 when it came out in the 90's) and every year there are challenges to making adobe and your computer work together. One of the biggest lessons I've learned is newer isn't always better. Sometime not upgrading to the latest version of software or hardware is the best solution.

meganf44936356

Participant

My Adobe Illustrator was crashing every ten minutes exactly, like clock-work. The post from Karen solved my problem completely. I even upgraded to the 2017 version but nothing helped till I did this...

Did you also try Edit>Preferences>GPU Performance> then checking (or unchecking) the “GPU Performance,” “Animated Zoom,” and “Enhance Thin Lines” boxes?

Karen

KarenCityofSacramento

The only difference is that those boxes in the setting were already checked and after unchecking them, Illustrator never crashed again!

Good luck,

Fox

P

pumafirebat

Participant

I struggled with the issue for some time. I tried many of the suggestions. The one suggestion regarding the GPU acceleration made a difference. My GPU acceleration was originally turned off. When I turned it on - the issue was solved. Investigating further I noticed that the GPU acceleration is tied to the graphics card. Coincidentally, I replaced my old graphics card with a new NVIDIA GeForce. I should have known better, "has something changed on your computer since last working?" "No, oh wait maybe a new card and video driver." And of course software updates to an app like Illustrator can never make an impact to performance But maybe something has changed if it was working OK before...good luck. Rob.

vinno13402539

Participant

Hey thanks ! I Just realise i have also a nvidia GeForce Card and i didn't upgrade the driver for a long time now ! I didn't realize sooner since at school we have Mac ! Good night!

Sent from my Windows Phone

A

Alesclandre

Inspiring

I must say that the update of my Nvidia graphic card also resolved the issue !

O

oluseguna69897752

Participant

My Illustrator CC is also now crashing! Everytime I hit Cmd + C (copy).

bethk30966305

Participant

Same issue. Happens mostly when I'm zooming in and out or moving across the artboard and has been going on for a few weeks. Tried restarting illustrator and my computer. In my opinion I shouldn't have to do any of these other intensive workarounds... it should just work.