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Participant
June 9, 2018
Answered

Illustrator CC keeps on crashing? Please help

  • June 9, 2018
  • 1 reply
  • 1081 views

Hello, i've got an annoying issue with Illustrator that is making the program totally unusable

After just a few minutes the program completely freezes and stop responding; if i try to move the canvas the picture appears pixelated and after a short while it disappears, even though all the tools and menus remains interactive and functioning

It happens particullary when i'm using the brush tool, but it has happened even while using other functions

I've also noted a spike in the CPU usage when this error occurs, jumping up to 50/60% (it's usually just set to 12/15%)

I frequentely use other Adobe programs (such as photoshop or animate) and this problem has never once occurred with them

The program is updated to the latest version (22.1), and i've already tried deleting and reinstalling it

I'm running windows 10 (updated) with an intel-core i5 

Thank you very much for your help!

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Correct answer Mylenium

Turn off GPU usage in the preferences.

Mylenium

1 reply

Mylenium
MyleniumCorrect answer
Legend
June 10, 2018

Turn off GPU usage in the preferences.

Mylenium