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eduardoriter
eduardoriter
Participating Frequently
June 26, 2020
Answered

Illustrator CC latest release not responding when starting on Catalina 10.15

  • June 26, 2020
  • 1 reply
  • 445 views

Ok. Another one of the many errors, bugs and whatever, going on with my Adobe products on MacOS Catalina. The Illustrator app doesn't open. It's always a headache to work with Adobe these last few months. Sometimes it flashes the Splash Screen, and sometimes even before that it doesn't respond and I have to force it to quit. Any solution? Thanx in advance!

This topic has been closed for replies.
Correct answer Monika Gause

Did you turn off any antivirus when installing?

Is the graphic card compatible? https://helpx.adobe.com/illustrator/system-requirements.html

 

You could contact Customer Care. They can login to your system to check things out: https://helpx.adobe.com/contact.html

1 reply

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
June 26, 2020

What kind of hardware is it?

Did you reset the preferences when updating?

Do you have any third party plugins installed in Illustrator?

eduardoriter
eduardoriterAuthor
Participating Frequently
June 26, 2020

Hi. I have unninstalled the App, since it would not update by itself. I'm running Catalina 10.15.x on a 2012 MacBook Pro, i7, with 400+ GB free disk space and 8Gb RAM. Then I installed it again from the CC Desktop app. Since then I have tried oppening Illustrator, but it stops at splash screen as before and sometimes not even that. Have tried running diagnostic test also, but it crasged and I was never prompted again. I also unnisntalled all previous versions of Ai and cleared preferences data. And there goes a whole day dealing with this issue. Not to mention other apps.

I appreciate any reply on this. Thank you.

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