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J
JMForster80
Participant
January 2, 2017
Question

Illustrator CC Margin / Tiling too Big at bottom

  • January 2, 2017
  • 2 replies
  • 1986 views

I'm using Illustrator CC on a Mac using OS X Sierra. I'm trying to print to a Lexmark CX410e Color Laser Printer. I recently had to reload my MacBook and nothing has been right ever since.

My currently problem has to do with print Margins in Illustrator CC. If I print to the above mentioned printer, my margins on the top, left, and right are 1/4", but the margin on the bottom is 5/8" (almost three times bigger).

When I enable "View Tiling" under the Illustrator "View" menu, the Tiling guides show the same boundaries as the actual print. As I understand it, the Tiling boundaries are set by the printers capabilities. I know that I used to be able to print with even margins all around before re-loading my MacBook, and I haven't changed anything on the Printer. I am using the latest print driver from the Lexmark website. I'm really not sure whats going on.

Additionally, when I convert anything from Illustrator to PDF, open in Acrobat, and print from Acrobat, the colors all appear darker from the PDF print vs the direct Illustrator print which shows the correct color shades.

Not sure if the two problems are related.

Please Help

    This topic has been closed for replies.

    2 replies

    J
    JMForster80Author
    Participant
    January 3, 2017

    Update: I have resolved the issue with the Print Margins / Tiling. I STILL NEED HELP WITH THE COLOR ISSUE:

    I was able to go to File > Print > General > Media Size and changed from "Defined by driver" to US Letter.

    I see this as an issue with the newest version of Creative Cloud as I did nothing to my printer, and I'm using the same driver version as before I reloaded my MacBook. The document prints correctly with 1/4" borders all the way around so it can't be a printer or driver limitation.

    I STILL NEED HELP WITH THE COLOR ISSUE:

    I have resolved this issue to Acrobat alone. If I take the same PDF document saved from Illustrator and open with OS X PDF Previewer, or Adobe Reader, it prints correctly. But within Acrobat the colors are darker. This is very frustrating.

    I have gone into the Advanced Print Settings in Acrobat and changed the Color Management settings to print with Adobe Color Management, Same as Source, and Printer Color Management all with the same results. I have checked and unchecked Preserve CMYK Primaries, Preserve Black, Treat Greys and K Only, and Apply Output Preview Settings all with the same results. I went into the Output settings and Checked and unchecked Simulated Overprinting and Use Maximum Available JPEG2000 Image Resolution with no change in the color.

    I'm at a loss. Adobe support has been NO help. They escalated this problem to Level 2 support 24 hours ago and I have yet to receive any advanced help.

    Help!

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    January 3, 2017

    You need to synchronize the color management settings across all the Creative Cloud apps.

    There's a ton of color management information in the Adobe help system like e.g.:

    Creative Suite * Understanding color management

    Creative Suite * Keeping colors consistent

    Understanding color management, Adobe Acrobat DC

    And then there is third party information, some is free, some is for money like these from Lynda.com:

    Color Management Fundamentals

    Color management

    InDesign Insider Training: Color Management

    (don't mind if these are for Photoshop or InDesign, because it works the same all over the apps)

    You also need to watch what you're setting up on PDF export, because colors can go wrong there already.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    January 2, 2017

    As for the margins: you might want to ask Lexmark support.

    As for the color: You need to check your color management setup in Illustrator and Acrobat as well as the settings when saving to PDF.

    J
    JMForster80Author
    Participant
    January 2, 2017

    TY for your reply. I know this is not a Lexmark issue. I can print with correct margins from Microsoft Word, or any other application. Just not in Adobe.

    Please be more specific with your color management suggestions. I've already looked at everything I could think to check.

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