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deanh5823866
Participant
May 2, 2019
Answered

Illustrator CC - Mouse wheel scroll super slow

  • May 2, 2019
  • 3 replies
  • 7294 views

I'm not sure what's going on. In all my years using Illustrator I've never come across this.

Using the mouse wheel scroll to either zoom in or to move up/down the screen basically doesn't work anymore. For every 10 scrolls of the mouse, I might have Illustrator respond once.

Zoom and scrolling up/down works perfectly fine in InDesign and Photoshop, just not Illustrator.

TIA for any help.

This topic has been closed for replies.
Correct answer Michael Bullo

If you ever find an Adobe program suddenly behaving abnormally, one of the best things to try to fix it is to reset the preferences.

How to set preferences in Illustrator

"Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (macOS) as you start Illustrator. You are prompted to delete the current settings. The new preferences files are created the next time you start Illustrator."

3 replies

J
julianvalencia
Participant
June 7, 2020

I just found that going to Preferences > Performance and enabling GPU Performance and the going to View > View Using GPU fixed the issue for me. Before I made that fix, my screen was really struggling to smoothly scroll and zoom, maybe because of the retina display that requires lots of proccessing (when using an external monitor scrolling and zooming were fast enough)

    A
    andrewadamsz
    Participant
    June 18, 2020

    Enabling Graphics Processor made a big difference for me. Things were rendering strangely when zoomed in for me as well, and now it looks smoother in the way that I recall it looking in the past. Thanks.

    italosan
    Community Expert
    italosanCommunity Expert
    Community Expert
    May 4, 2019

    Hi, check if there are any updates available for Adobe Illustrator? Otherwise, you could try to reset the software preferences.

    Michael Bullo
    Community Expert
    Michael BulloCommunity ExpertCorrect answer
    Community Expert
    May 2, 2019
    If you ever find an Adobe program suddenly behaving abnormally, one of the best things to try to fix it is to reset the preferences.
    How to set preferences in Illustrator 
    "Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (macOS) as you start Illustrator. You are prompted to delete the current settings. The new preferences files are created the next time you start Illustrator."
      
        
                                                
      
        
      
    
      

            
      
                                        
      
            
                        
      
                                                                                                            
            

      

      

      

        
      
                    
      
    
    
      

      

      
    
      

                                        
      
                                                        
      
            
        
    
      

      

      

                                    
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