Participant

Question

Illustrator CC starts up but shuts down immediately

Forum|Forum|13 years ago
June 20, 2013
16 replies
87326 views

Hi,

I am having a problem with Illustrator CC. I have installed it and it will open, but then it shuts down almost immediately and Windows says that the program has stopped working. I have tried un-installing it and the re-installing it, but this didn't work. I also tried using the Adobe Cloud cleaning tool, un-installing all of my Adobe software and re installing it, but that doesn't seem to have helped. I don't really know what to do now. This is on my laptop runing Windows 7. I haven't tried to install any of the new software on my Mac yet, and I am not sure I have the confidence to do so. I can't afford the time to be without functioning software Adobe!

Help!

Thanks in advance,

Tom Redfern.

Show previous replies

L

lv-426

Participant

I managed to fix mine by remove a folder from it directory.

C:\ProgramData\Adobe and remove or delete SLStore from it directory.

That works!

M

Mohammad Zargham

Participant

thanks... it works....

Patow

Participant

I managed to fix mine by remove a folder from it directory.

C:\ProgramData\Adobe and remove or delete SLStore from it directory.

You may want to try this method safely by backup SLStore folder for just in-case this can't work for you.

D

dangersmiles

Participant

It works! thanks

M

mosha89

Participant

try to make the resolution 1280 * 800

D

DesignCrew

Participant

I also had this problem. I tried everything. Finally, I noticed that the Illustrator file loaded a few images with a numeric file name. So I renamed those files (for example "1432.jpg" to "test1.jpg") and Illustrator opens the file again!

Tom Sylvest

Participating Frequently

I never knew why the programs did what they did, but I did a complete cycle of uninstall, dump resource third-party plug-ins, reinstall, reopen, and everything worked like a charm. I'm okay now and thank everyone for their guidance.

N

NIKO_live

Participant

Got any solutions mate, I am dealing with same problem, I don't know how to fix it!

J

Jeff_Koenig

Participant

I was having the same issue, and found another solution that mentioned deleting the existing prefs file. http://help.adobe.com/en_US/illustrator/cs/using/WS714a382cdf7d304e7e07d0100196cbc5f-630ca.html that worked for me.

Vikrant R

Inspiring

could you try signing out of the Creative Cloud app and the sign back in.

see http://forums.adobe.com/message/5419292

T

Tom Redfern 5150Author

Participant

Hi Vikrant,

Thanks for the suggestion, but I have tried that a couple of times, and it hasn't helped. I just installed the Illustrator update but that hasn't helped either. Any other ideas?

Tom.

Nancy OShea

Community Expert

Reach Puneet posted this in another discussion group. Possibly related to your problem with Illustrator.

3rd point looks most promissing.

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8. pcepp,

20 Jun, 2013 8:24 AM in reply to pcepp

Report

I found a solution that worked for me.

I removed all the fonts that Adobe CC installed out of my Library:Fonts folder and just left in the Apple Basic fonts like Arial, Courier etc... Launched Dreamweaver CC and the CSS designer panel works. I have no idea exactly which font it is, or creating the conflict. All I know is that it works great now.

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9. dogdog63,

20 Jun, 2013 10:11 AM in reply to dogdog63 Report very strange - I installed Illustrator CC and then I had no more problems with Dreamweaver! No more crashes when close or create files and no more problems with the CSS designer. Error messages during create fluid grid layouts are also gone ...

Michel:

I think I figured it out on the Mac. Be sure that Verdana is activated in Font Book. What tipped me off to this was a warning I was receiving when trying to open After Effects. It was saying that the program needed Verdana for the user interface to work. I thought that maybe Dreamweaver needed Verdana too. Sure enough! Hope this helps you guys.

On Windows, System Fonts Can be accessed @ Start > Control Panel > Fonts.

Please validate that :

Verdana is listed as one of the active fonts.
If this font is hidden , then click on show button to activate the same.
If this font is missing then add the same and activate it.

Nancy O.

Nancy O'Shea— Product User & Community Expert

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