Illustrator CC19 Crashing Randomly

Question

This issue started a couple days ago after updating Illustrator.

Illustrator is crashing every 10 minutes or so. I've uninstalled and reinstalled, and it will randomly spit out an error saying it can't load the preview and then crash. There doesn't seem to be a trigger, this happens while i'm working like normal... I'm SO frustrated at this. I've been submitting feedback to adobe each time this happens.

I first get an error that says 'Can't finish previewing' and then it seems to keep glitching out until the submit feedback dialog pops up. I'm running Illustrator CC version 23.0 on windows 10. This has been a problem since I updated it 2 days ago.

Thanks for any help in advance!

AshutoshChaturvedi · Accepted Answer

We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.1

While the build is prerelease this build is still of production quality. Please feel free to use / recommend it for your day to day activity.

Warm Regards,

Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

Srishti_Bali · Answer

Hi All,We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in while updating.Regards,Srishti

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