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_AtticSalt_official
_AtticSalt_official
Participant
October 30, 2020
Answered

Illustrator Closes for No Reason (while I'm working)

  • October 30, 2020
  • 2 replies
  • 599 views

PLEASE HELP! This has been happening for MONTHS now… As if 2020 hasn’t been hard enough. 🙂 I’m working normally on Illustrator when it just closes.

 

Doesn’t matter what I’m doing - doesn’t happen when I’m doing anything specific.

  • Ai closes when I enter a group.
  • Ai closes when I’m editing text.
  • Ai closes when I haven’t saved.
  • Ai closes without warning.
  • Ai closes randomly.

 

I've uninstalled everything now and reinstalling all my Adobe Apps... Will let you know if it works. In the meantime: It’s driving me nuts, any help?!

Thanks guys! 🙂

This topic has been closed for replies.
Correct answer Srishti_Bali

Hi there,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the suggestions shard on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/td-p/11434061?page=1) and let us know how it goes. 

 

Feel free to let us know if you still need assistance. We'd be happy to help.

 

Regards,

Srishti

2 replies

X
Xavier31234462lkta
Participant
July 22, 2023
  • Ai closes when I haven’t saved.
Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
July 22, 2023

In order to solve the crashing issue, you might want to tell us your system and version and hardware info.

Also: reboot the comouter, launch only Illustrator.

If you have less than 8 GB RAM, it probably won't work at all and with 8 GB of memory it won't work for more than simple objects.

You might want to reset the preferences.

Install a Studio driver for your graphic card.

Check whether your Wacom and its driver are compatible.

 

About your files:

Save early, save often, save different versions.

Get an additional harddisk, because that is cheaper than rebuilding your files.

marliton
Community Expert
marlitonCommunity Expert
Community Expert
October 30, 2020

Hi. Please try resetting the preferences: https://helpx.adobe.com/illustrator/using/setting-preferences.html#setting_illustrator_preferences

 

Marlon Ceballos
    _AtticSalt_official
    _AtticSalt_officialAuthor
    Participant
    November 2, 2020

    Thanks Marlon. I tried everything... Reset the Preferences, made sure all older versions of Illustrator are uninstalled, restarted Mac, restarted Illustrator - problem still remains. I ran a Malware scan, nothing. The file I'm working on is only 35MB, a tiny file compared to what I usually work on. So I think the problem (only today) might be that file. Let's see.

     

    Thanks for your help.

    Mags

    Srishti_Bali
    Srishti_BaliCorrect answer
    Legend
    December 29, 2020

    Hi there,

     

    Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the suggestions shard on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/td-p/11434061?page=1) and let us know how it goes. 

     

    Feel free to let us know if you still need assistance. We'd be happy to help.

     

    Regards,

    Srishti

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