Illustrator closes when I start working on a graphics tablet!

Forum|Forum|2 years ago
March 1, 2023
2 replies
678 views

Hello! After the update, the illustrator closes as soon as I start working using the Wacom tablet! What is the reason for closing the program, I can't work like that? Thanks

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Correct answer Anubhav M

Hello @Alexsandr Tsymbalist,

We are sorry to hear about the crash. For Wacom tablets, kindly try reverting to an older version of the Wacom driver (6.3.46-2) and check if it helps, as suggested by Monika. If not, kindly try the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and share your observations. Also, kindly share the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html). While submitting the report, kindly use the same email account used here in the community so we can locate it quickly.

Looking forward to your response.

Thanks,

Anubhav

A

Anubhav M

Correct answer

Community Manager

Hello @Alexsandr Tsymbalist,

We are sorry to hear about the crash. For Wacom tablets, kindly try reverting to an older version of the Wacom driver (6.3.46-2) and check if it helps, as suggested by Monika. If not, kindly try the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and share your observations. Also, kindly share the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html). While submitting the report, kindly use the same email account used here in the community so we can locate it quickly.

Looking forward to your response.

Thanks,

Anubhav