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ilyamonich
Participant
May 18, 2026
Question

Illustrator closes when I start working with a pencil or brush.

  • May 18, 2026
  • 1 reply
  • 4 views

Illustrator closes when I start working with the pencil or brush tool. I've disabled GPU performance, installed various drivers for the video card, and tried resetting the settings, but nothing helped. The laptop has an RTX GeForce 3050 video card and an AMD Ryzen 7-series processor. Illustrator version is 30.3.

    1 reply

    Monika Gause
    Community Expert
    Community Expert
    May 18, 2026

    Are you using a tablet?

    Can you try and check if the driver is current?

    Also: what happens when you turn off Windows Ink?