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Participant
August 30, 2025
Question

Illustrator Cloud Error

  • August 30, 2025
  • 2 replies
  • 129 views

I saved my Illustrator presentation on the cloud a few days ago. Now, when I tried to reopen that document from the cloud, it appears that any text (English & Arabic) in the document had disappeared suddenly, with their groups in the layer panel having empty layers as shown in the screenshot (it's not a white text) and [recovered] beside the document name from the cloud

I'm using the latest Illustrator version 29.7.1

 

 

2 replies

Ton Frederiks
Community Expert
Community Expert
August 30, 2025

If this is your problem, can you share your file with the Illustrator team? 

https://illustrator.uservoice.com/forums/601447/suggestions/50388027

Ton Frederiks
Community Expert
Community Expert
August 30, 2025

Did you try File > Version History to see if there is an older version you can revert to that still has the text?

Participant
August 30, 2025

I tried now, but no version history older than today