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Question

Illustrator Cloud File Font Issues

Forum|Forum|3 years ago
January 4, 2023
3 replies
1413 views

I am experiencing an odd font issue with a CC Illustrator Cloud File.

I had been working on it on my Macbook Pro while away over Xmas, with the file saved to CC Cloud files so I could access it later on my work PC.

I downloaded and installed a bunch of fonts from Envato Elements (not Adobe Fonts) onto my mac for this particular project.

Once I was back at work, I downloaded the file to store and edit on my main work PC. When I opened the file from the PC hard drive everything looked fine.

I can edit existing text with the fonts and no missing font notifications are received, but the font names do not appear in the fonts panel for any of them, they just show as blank so I cannot find out what they are called.

Is there a simple way to fix this, so that any shared file fonts are automatically available and viewable on a different computer?

This topic has been closed for replies.

Ton Frederiks

Community Expert

There should not be a problem with fonts if correctly installed.

But there may be a problem with this particular free font.

Eyetooth.DesignAuthor

Known Participant

Thanks for your response Ton. These are not some random free fonts, they are paid for through Envato Elements and installed correctly. I have downloaded hundreds from Envato before and installed them directly onto my PC without any issues. This seems to be related to files stored in Adobe Cloud and then downloaded to work on a single computer.

Ton Frederiks

Community Expert

Is it this particular font that gives the problem or is it repeatable with other fonts and files stored in the cloud? And with files stored in the cloud, do you mean Cloud files (.aic) or files stored locally in the CC Files folder and synched to the cloud (.ai)?

Monika Gause

Community Expert

The fonts may have different names on the Mac. This will cause warnings to appear.

Apart from that: please tell us if you use any font management tools.

And then there are also some general points about fonts: https://helpx.adobe.com/x-productkb/global/troubleshoot-font-problems-windows.html

Eyetooth.DesignAuthor

Known Participant

Hi Monika,

The font names are exactly the same on both devices. I have downloaded and installed many fonts from Envato in the past and copied and installed them on both my mac and PC and never had an issue like this.

I do not use any font management software. This also does not seem to be an issue with Windows, but rather with Illustrator working with files that were previously stored in the cloud.

If I copy and paste a font (where the font name does not display in Illustrator) and then paste it into Photoshop, then the fonts panel displays the name correctly in PS. This further proves there is not an issue with the fonts themselves but rather a bug in Illustrator.

Monika Gause

Community Expert

Did you work with these exact fonts correctly before?

If not, this could still be an issue with those fonts.

Did you check all the other things in the page I linked?

Illustrator is very peculiar about fonts. If a font is not 150% correct, then Illustrator will go bonkers. And it doesn't matter whether the same font works in other apps. Those are just a lot more sloppy about fonts.

How many fonts are installed in your system? And if you install and uninstall a lot, then the font caches might go south as well.

Eyetooth.DesignAuthor

Known Participant

I forgot to add that I already tried to install the fonts from the packaged download folder on my PC but it says they are all already installed...

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