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arthur233870743jpy
Participant
March 1, 2022
Question

Illustrator: compatible gpu is not available

  • March 1, 2022
  • 1 reply
  • 645 views

I have Lenovo yoga a940-27icb and GPU Radeon RX 560X.

Is there any chance that in the future this GPU will appear in the list of supported video cards for Illustrator?

Thank you for answer.

This topic has been closed for replies.

1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
April 19, 2022

Hello @arthur233870743jpy,

 

Sorry to hear about the problem. I would recommend you update the drivers for your AMD Radeon RX 560X GPU from here: https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500x-series/radeon-rx-560x.

Note: Kindly choose the option for Factory Reset while installing the driver to remove previous settings.

 

Also, try changing the Graphics Preference for Illustrator under Windows Settings by following the steps in this AMD article: https://www.amd.com/en/support/kb/faq/gpu-110#faq-Customizing-Graphics-Performance-Preference-for-a-Desktop-App

 

Please update this discussion if you need further assistance. We'd be happy to help.

 

Thanks,

Anubhav

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