Illustrator concept to vector cannot generate results due to connection issue.

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Illustrator concept to vector cannot generate results due to connection issue. When trying to generate a vector from a raster image. It worked for one day then all of a sudden it stopped.

I stopped the sync service and restarted. Logged out and back into the cloud app and still it will not work and is using credits each time it fails.

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Olavo Ramos

Participating Frequently

The internet is working fine, I’ve just noticed that even if the error happens, it still consumes the generative credit, not to mention that is impossible to click or edit anything while the process is loading, very frustrating.

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Olavo Ramos

Participating Frequently

same here

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justlearn

Community Expert

@Goatshaver @Olavo Ramos This has been working for me for a while, so the feature isn’t broken for everyone. Since it stopped suddenly, check status.adobe.com for any Creative Cloud or Firefly incidents (in the last 7 days, there was NO maintenance) but not knowing when exactly ‘Concept to Vector’ failed on you. https://status.adobe.com/cloud/creative_cloud

I would test on a phone hotspot to separate your network from Adobe’s side. If it works on the hotspot, the problem is your network: at home, restart the router and try a different DNS like 1.1.1.1, and at the office, turn off any VPN or ask your IT department whether the firewall or proxy is blocking Adobe’s cloud services. I know my work blocks off social media (Facebook, Instagram, X, etc!)

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