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Jan5E61
Participant
Aug 9, 2024 6:20 PM UTC
Question

illustrator corrupted colors to black

I worked on my file, when editing versions suddenly my file filled all colorshapes with black, (even placed logos). Outline/Preview is not the case, i cant go back. is all my work lost? I cant find this issue on the Net. thankful for any input

here how it was:


And this is what it turned into: 


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3 replies

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
Aug 9, 2024 6:36 PM UTC

Hello @Jan5E61,

We understand that encountering technical issues can be frustrating. Is this file saved as a Cloud Document? If yes, try reverting to an older version of the cloud document (https://adobe.ly/3WIVZT5) to see if it helps. If the problem persists, kindly share a link to the file after uploading it to Dropbox/Google Drive/etc. so that we can check it on our end.

 

Note: While sharing the link, kindly ensure it is set to Public.


Looking forward to hearing from you.

 

Thanks,

Anubhav

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Jan5E61Author
Participant
Aug 10, 2024 6:25 AM UTC

its not aaved as a CC Doc 😞

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Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
Aug 10, 2024 12:25 PM UTC

Can you share the document? Rename the file extension to .PDF and you can upload it to the forum.

Or if not, show the contents of the layers panel?

Select one of those black shapes and show what's in the Appearance püanel?

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