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Participant
Jan 8, 2025 2:02 AM UTC
Question

Illustrator could only partially read this file - HELPME

Hello, I need assistance with an issue opening an .ai file. It’s a project I worked on yesterday, but I’ve been unable to open it since this morning. I invested a lot of time in this file, so any help would be greatly appreciated. Thank you in advance.

 

3 replies

Participant
Jan 8, 2025 2:16 AM UTC

Can any Adobe Engineer help me to restore this file?

https://drive.google.com/file/d/19yhqM2Tj2QQFalzHBSyUUKkyrwtOCMHg/view?usp=drive_link

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Monika Gause
Community Expert
Community Expert
Jan 8, 2025 9:55 AM UTC

@Anshul_Saini can you please help?

 

It will probably be impossible to restore it.

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Anubhav M
Community Manager
Community Manager
Jan 8, 2025 1:08 PM UTC

Hello @YoungFelix,

Thank you for sharing the file with us. Despite attempting to recover from the file, regrettably, there was nothing left to salvage. We understand this may not be the ideal outcome, and we apologize for any inconvenience caused.

 

Could you confirm if the file was saved on a network, removable drive, or a cloud-synced folder like Google Drive or Dropbox? Storing files in such locations can sometimes lead to corruption issues. To prevent this from happening in the future, we recommend saving your work locally first and then manually copying it to your desired backup location.

Additionally, were you experiencing crashes in Illustrator when this issue occurred? If so, we suggest trying the troubleshooting steps outlined in this help article (https://adobe.ly/3Pq5rHw) to see if it resolves the problem.

 

To avoid similar situations in the future, we advise saving multiple copies of your active work locally or saving them as cloud documents.

Please don't hesitate to reach out if you have any further questions or need assistance. We're here to help.

 

Anubhav

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