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Mishraq
Mishraq
Participating Frequently
December 27, 2022
Answered

illustrator could partially read this file ?!!

  • December 27, 2022
  • 4 replies
  • 1828 views

illustrator could partially read this file.
we recovered as much of the file as possible, but some content might be missing. open to view the recovered file.
help us figure out what happened by emailing this file to

This topic has been closed for replies.
Correct answer Kevin Stohlmeyer

Adobe officially does not support working off non-local sources.

https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html

Something may have interrupted when saving to your external that corrupted the file.

This is the risk in working on an external drive.

Check for updates for Illustrator and Windows to make sure that does not resolve.

Otherwise, I would email your file to the address indicated on the message and see if they can assist.

4 replies

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
December 29, 2022

Did you send the file to that address?

The Illustrator engineers are probably the only ones who can recover the file.

    Ares Hovhannesyan
    Community Expert
    Ares HovhannesyanCommunity Expert
    Community Expert
    January 2, 2023

    Unfortunatly I can't open file.

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    December 27, 2022

    Have you updated your Illustrator and Windows OS?

    There are several posts on the forum pointing to updates resolving this issue.

    Mishraq
    MishraqAuthor
    Participating Frequently
    December 27, 2022

    i have illustrator 2023

    Ares Hovhannesyan
    Community Expert
    Ares HovhannesyanCommunity Expert
    Community Expert
    December 29, 2022

    Can you share ai file via cloud? Thanks

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    December 27, 2022

    Did you follow the directions and send the file to the email address provided?

    Where was the file located? Local storage, external drive, server, cloud storage?

    Mishraq
    MishraqAuthor
    Participating Frequently
    December 27, 2022

    external drive

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    December 27, 2022

    Please read this about saving:

    https://helpx.adobe.com/mena_en/illustrator/kb/illustrator-support-networks-removable-media.html

     

    Please check that harddrive for hardware issues.

    Also it's always important to have multiple copies of your files, so that you have a backup in case anything goes wrong. Only one copy is like asking for trouble. Incase there is a crash while saving, you're doomed.

     

    For this file, please send the file to the address in the error. Maybe they can help you.

      Ares Hovhannesyan
      Community Expert
      Ares HovhannesyanCommunity Expert
      Community Expert
      December 27, 2022

      Try to convert ir to pdf and than open it in Ai. May be this can help.

      Mishraq
      MishraqAuthor
      Participating Frequently
      December 27, 2022

      i don't understand !

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      December 27, 2022

      When you open the file in Acrobat, do you see the complete file content?

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