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30541287pqyl
Participant
May 13, 2025
Answered

Illustrator could partially read this file

  • May 13, 2025
  • 1 reply
  • 240 views

Hello everyone,

This evening, when I opened the file I had saved after working for a while, I encountered the error "illustrator could partially read this file". I am very angry as I write these. When I researched, I found something strange with a ridiculous extension instead of the .aid file backup system. Why would you change something that works like this? I worked for hours and tried hard, but now I cannot open the file, I tried many ways. The thumbnail looks normal in Illustrator. The file size looks normal too, but it does not open. What should I do now? Does Adobe provide support for file corruption? Is it better to throw away the money I paid to Adobe? I added a link to the file because I can't add the file here for no reason. file.  File link

Correct answer Anubhav M

Hello @Yasin30541287pqyl,

Thank you for sharing the file with us. Despite attempting to recover from the file, regrettably, there was nothing left to salvage. We understand this may not be the ideal outcome, and we apologize for any inconvenience caused.

 

Could you confirm if the file was saved on a network, removable drive, or a cloud-synced folder like Google Drive or Dropbox? Storing files in such locations can sometimes lead to corruption issues. To prevent this from happening in the future, we recommend saving your work locally first and then manually copying it to your desired backup location.

 

To avoid similar situations in the future, we advise saving multiple copies of your active work locally or saving them as cloud documents.

Please don't hesitate to reach out if you have any further questions or need assistance. We're here to help.

 

Anubhav

1 reply

Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
May 13, 2025

Hello @Yasin30541287pqyl,

Thank you for sharing the file with us. Despite attempting to recover from the file, regrettably, there was nothing left to salvage. We understand this may not be the ideal outcome, and we apologize for any inconvenience caused.

 

Could you confirm if the file was saved on a network, removable drive, or a cloud-synced folder like Google Drive or Dropbox? Storing files in such locations can sometimes lead to corruption issues. To prevent this from happening in the future, we recommend saving your work locally first and then manually copying it to your desired backup location.

 

To avoid similar situations in the future, we advise saving multiple copies of your active work locally or saving them as cloud documents.

Please don't hesitate to reach out if you have any further questions or need assistance. We're here to help.

 

Anubhav

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