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Participant
July 15, 2025
Question

Illustrator could partially read this file error message, two weeks of work currently lost.

  • July 15, 2025
  • 1 reply
  • 129 views

Hello,

 

I've been working on a single artboard with vector artwork jpegs for the last two weeks. Today, my PC had a BSOD while I was working on the file. When I tried to open the file, I got the 'Illustrator could partially read this file' error message. Now when the file loads, it appears as if a clipping mask has been applied as everything is cut off outside the artboard and you can't use the elements/motifs within the artboard square. The file size is the same as before the crash at 264mb and the Illustrator thumbnail still shows the file with all of the images that it should contain. My Illustrator version is 29.6.1 and I was using Windows 10 when creating editing this file.

 

- I tried the 'revert' option, but it didn't work.


- There are no other version histories in the window menu.

 

- I've tried to re-name the file and re-open it, it doesn't work.

 

- I've installed previous versions of Illustratoer, this doesn't work either.

 

- I changed the scratch disk locations to C: as per the instructions here - https://community.adobe.com/t5/illustrator-discussions/illustrator-could-only-partially-read-this-file-sos-help/td-p/10721486

 

- I attempted to turn on content recovery mode, but the settings folder doesn't exist. As per https://helpx.adobe.com/uk/illustrator/kb/enable-content-recovery-mode-illustrator.html

 

I'm at a loss as to what else to try, if anyone can help at all I'd be forever grateful.

 

The file is too large to add here,  but if anyone is willing to take a look, I'd happily send it over by WeTransfer and pay you for your time.

 

Kind regards,

 

Cassie.

1 reply

Cassie CAuthor
Participant
July 15, 2025
Anubhav M
Community Manager
Community Manager
July 15, 2025

Hello @1907153 Conno,

Thank you for sharing the file with us. Despite attempting to recover from the file, regrettably, there was nothing left to salvage. 

 

Could you confirm if the file was saved on a network, removable drive, or a cloud-synced folder like Google Drive or Dropbox? Storing files in such locations can sometimes lead to corruption issues. To prevent this from happening in the future, we recommend saving your work locally first and then manually copying it to your desired backup location.

 

Please don't hesitate to reach out if you have any further questions or need assistance. We're here to help.

Anubhav