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default4vxpvv8uucoq
Participant
July 13, 2021
Question

Illustrator Crash

  • July 13, 2021
  • 2 replies
  • 350 views

Hi I'm having lots of problems with Illustrator crashing. It takes forever to load up and it won't let me select a new artboard. Totally frustrating, as I cannot get anything done or get to my work. Can anyone please advise what I can do to resolve this. I'm paying for a service I can't use.

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2 replies

D
default4vxpvv8uucoqAuthor
Participant
July 21, 2021

The information you sent has made a difference. My Os is 64 bit and 64 processor. Windows 10, but 4 gb. So I think that may be the issue, although I have recently gone back to factory settings and removed other programs. 

 

D
default4vxpvv8uucoqAuthor
Participant
July 21, 2021

This is happening, it won't save to my pc

Mike_Gondek10189183
Community Expert
Mike_Gondek10189183Community Expert
Community Expert
July 13, 2021

What OS and Illustrator version?

 

Is your OS & hardware meeting the system requirements

 

Reset Prefs Thoroughly (Mac)

  • Quit Your Adobe App (100% you must do this)
  • Finder >> Go (hold down option to show hidden) >> library 
  • Preferences >> Adobe  >> (Program Name) rename to (Program Name) .old
  • Library- >> Caches >> com.(Program Name) rename to (Program Name) .old
  • Library >> Application Support >> Adobe >> (Program Name) rename to (Program Name) .old

Reset Prefs Thoroughly (windows):

  • Close all Adobe applications.
  • Go to Location : C:\Users\user\AppData\Roaming\Adobe
  • Rename Adobe Illustrator and Adobe Illustrator XX Settings folders to Adobe Illustrator.old and Adobe Illustrator XX Settings folders.old
  • Launch Illustrator from CC.

 

 

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