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Minus Front
Minus Front
Known Participant
September 5, 2023
Question

Illustrator crashed

  • September 5, 2023
  • 1 reply
  • 385 views

Was working on and left 3 very important design projects when I took my dog for a walk and when I returned Ai had crashed on its own.

 

They are saved as "cloud documents" as Adobe suggests.

 

Never had such a thing happen to me in Figma. Running latest stable version of Ai 27.8.1 on Windows 10

 

This topic has been closed for replies.

1 reply

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
September 5, 2023

Applications can crash. 

Power can go down.

The cat can walk over the keyboard.

 

I would never leave documents open when I leave the house (or my desk, for that matter). That's just something that life has taught me.

 

You might want to report this to Uservoice, as that is the place where the developers communicate. https://illustrator.uservoice.com 

Minus Front
Minus FrontAuthor
Known Participant
September 6, 2023
quote

Applications can crash. 

Power can go down.

The cat can walk over the keyboard.

 

Power hasn't gone out at my house in years and I don't have a cat.

 

Never had an app crash whilst idle.

 

Just wish Adobe's "professional" tools were a bit more reliable. It's a shame crashes are taken for granted in a company that charges hundreds a year for their sub. But I guess pumping out more and more bloat takes precedence.

 

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
September 6, 2023

The community forum is 95% volunteers. We are not staff.

 

And certainly Adobe does not take crashes for granted. But as a user you have to expect them and take precautions. Everything else just would not be professional. 

 

Without analyzing the crash report nobody will be able to tell you what caused it. So claiming that Illustrator crashed just because it was down when you returned, is just your assumption. 

 

I have 4 versions of Illustrator running parallel on my Macbook sometimes for days, going to sleep and then waking up again, without any of them crashing. I just do not leave any important documents open, because I know that certainly things *can* go terribly wrong.

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