Illustrator crashed, my files were backed up, but now can't access them

I was working on a project in Illustrator a few hours ago, had gone out of the window for a second and when I entered the app again (literally seconds later) everything was gone. I updated Illustrator. I tried searching in my Mac Finder for Illustrator Cache and there are no files for it at all. After updating, it showed some of my previous projects, but not the one that I’ve been working on. It shows in the thumbnail all my artboards for that project, but it only opens one of the files I had previously downloaded on my Mac. I have tied ten times to connect to Adobe Support and after ten minutes of waiting for the chatbot to connect me, it just closes the window and asks me to rate the conversation (that I never had!!!) I’m incredibly frustrated. I’m a wedding invitation designer and I’ve been working on this suite for two weeks! Everything had been saved in Creative Cloud but now I can’t even get it to pull up on there. Surely all of this is SOMEWHERE?!?! Please help :(