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Indranil22423246rbgn
Participant
June 14, 2022
Answered

Illustrator crashes even before I can create a artboard.

  • June 14, 2022
  • 1 reply
  • 264 views

Recently, my illustrator has been crashing the second I open it. The first thing I click on in the home screen, the app says not resonding and crashes. I've waited 30-45 minutes for it to work and once it starts it works fine till i try to save the file or export anything from it. I've tried restarting my system, uninstalling the app and re-intalling it, downgrading to a lower version ( Its been like this since I have updated it). I have also tried to go to preferences and removing GPU boost. Nothing has worked please help. 

 

My PC has 16 gb ram and nVidia 3050Ti

This topic has been closed for replies.
Correct answer Anubhav M

Hello @Indranil22423246rbgn,

 

Sorry to hear about this experience. Kindly try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/using/setting-preferences.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

 

Thanks,
Anubhav

 

Note: Marking correct for visibility.

1 reply

Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
June 14, 2022

Hello @Indranil22423246rbgn,

 

Sorry to hear about this experience. Kindly try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/using/setting-preferences.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

 

Thanks,
Anubhav

 

Note: Marking correct for visibility.

I
Indranil22423246rbgnAuthor
Participant
June 30, 2022

Hi, 

The problem is still persists and I have tried to reset the preferences. Kindly help me out 

 

Thanks

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
June 30, 2022

Please contact Customer Care. They can login to your system: https://helpx.adobe.com/contact.html

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