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Correct answer Abdel Aziz KOUNTA

I solved the problem by UPDATING the OS windows.

4 replies

Abdel Aziz KOUNTA
Abdel Aziz KOUNTAAuthorCorrect answer
Inspiring
July 6, 2021

I solved the problem by UPDATING the OS windows.

Community Expert
July 6, 2021

Hi Abdel Aziz Kounta,

we are glad that your problem has been solved 🙂

Monika Gause
Community Expert
Community Expert
July 5, 2021

What do you save where?

Using which function?

Which name for the file?

 

Is there any error message?

Does that happen with all files? Old files, new files?

Abdel Aziz KOUNTA
Inspiring
July 5, 2021

I made some screenshot about the way it crashes and embed it on the answer of @sishamIAGD 

Monika Gause
Community Expert
Community Expert
July 5, 2021

Please embed those files, so they show up directly in the post. Thank you.

Community Expert
July 5, 2021

Hi akounta,

besides what sishamIAGD said, where are you trying to save your file?

Abdel Aziz KOUNTA
Inspiring
July 5, 2021

I made some screenshot about the way it crashes and embed it on the answer of @sishamIAGD 

sishamIAGD
Community Expert
Community Expert
July 5, 2021

Can you give us some more information? What system are you using, what version of illustrator and the process of how this has happened? Has it happened before, are you new to Illustrator, etc..

Abdel Aziz KOUNTA
Inspiring
July 5, 2021

Here is the images while, saving a file as PDF.

 

even when Exporting as images