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AeneaKeats
Participant
November 12, 2016
Question

Illustrator crashes on opening!

  • November 12, 2016
  • 1 reply
  • 471 views

Hello!

After I updated Illustrator to the latest version (CC 2017) and tried to work on my files, the software has simply crashed. And it still crashes every single moment.

One hour ago, I was working on TEXT, but after a few modifies Illustrator just freezed. That means I've need to close it, start it again, work on my project just a few minutes before Illustrator freezes again. This is very VERY annoying because it happens QUITE often.... I need to finish a project, but at the moment it looks to be impossible to do!

I work on PC, Windows 10 os.

Please, you must fix this problem asap!

Thank you!

-Greetings from Italy

This topic has been closed for replies.

1 reply

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danielg53263912
Participant
November 12, 2016

I've had this issue in the past...

Try this:

On the top bar, select the little rocket ship, then go to GPU performance and un-check "GPU Performance".

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    AeneaKeatsAuthor
    Participant
    November 13, 2016

    Hi danielg53263912 !

    The problem is that the "GPU Performance" is already un-checked.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    November 13, 2016

    Does this always happen when working on text?

    Check your font management application for updates

    Check your fonts for errors

    Does this happen on open or save?

    Check if there's a printer installed, set up and turned on.

    Networked printer queues don't always work.

    Do you have third party plugins installed?

    Check if they are compatible.

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