Skip to main content
T
tom_bomadil
Inspiring
February 10, 2018
Answered

Illustrator crashes on start (BrushManagerUI.aip plugin)

  • February 10, 2018
  • 2 replies
  • 4246 views

Hello,

I have problem with running illustrator on Windows 10. It crashes on start.

Then after "Adobe Illustrator quit unexpectly" message I choose "Run Diagnostics" and Illustrator runs in Safe Mode but the brushes panels is disabled.

Here is the message:

Adobe Illustrator is running in Safe Mode and has disabled the following Items:

Plug-in: BrushManagerUI.aip.

Enable the BrushManagerUI.aip couse above mentiond error.

What can I do to fix the problem?

    This topic has been closed for replies.
    Correct answer Swill Klitch

    What exactly have you changed in

    (Disk):\Program Files\Adobe\Adobe Illustrator CC 2018\Plug-ins

    location?

    I havn't installed any external plugins to Illustrator.


    I noticed, that after reinstall with removing preferences (which is better to backup first) there's some leftovers in this folder. Actually, it must be fully deleted after uninstall. So I (backed up and) deleted everything, and installed Ai back. It works now, I even upgraded it to 22.0.1 today.

    Here you can read the details AIPostman.dll and BrushManagerUI error, Illustrator can't start after 22.1 update

    2 replies

    N
    Nick600d
    Participant
    March 20, 2024

    Install Windows 11. Fixed it for me.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    February 11, 2018

    Probably you need to re-install.

    You can first try if restarting the computer and/or resetting the preferences helps.

    To reset the preferences you can rename the folder.

    How to set preferences in Illustrator

    T
    tom_bomadilAuthor
    Inspiring
    February 12, 2018

    Monika,

    • The comupter was restarted several times since when the problem appeared.
    • I deleted the Illustrator's preferences. During startup it creaded new files.
    • I also uninstalled and reinstalled Illustrator.

    The problem still remains How to solve it?

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    February 12, 2018

    Please contact Customer Care. They can log into your system to check things out individually.

    Contact Customer Care

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices