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Participant
September 10, 2025
Question

Illustrator crashes opening certain files + odd behaviour with text boxes

  • September 10, 2025
  • 1 reply
  • 246 views

Hello.

Mac Studio 2022; Chip Apple M1 Max; Memory 64 GB; macOS Sequoia 15.6.1

AI 29.81.


I have two problems: 
1. When opening certain files, Illustrator crashes on startup. These files were created this year, they have a last modified date in january/february. I updated, tried GPU Performance both on and off, reset preferences, enabled content recovery with no avail.
I tried opening them on another machine and same behaviour. They worked for sure in February of this year.
UPDATE: I downgraded to 29.6 and now it works.
Maybe this needs to be addressed in v 29,61; 29,71; 29,8; 29,81 !

2. In some other files that actually do manage to open, text boxes seem blank (video attached).
They are there and full of text, if I copy and paste into new textboxes the text magically appears, but then sometimes it goes away again. From file preview (outside of AI) the text doesn't show.
It happened a few times before, but managed to fix simply restarting Illustrator. To fix it this time I had to paste all the contents in a new file. 
[the downgrade to 29.6 doesn't help]

Thanks a lot!

1 reply

Anubhav M
Community Manager
Community Manager
September 10, 2025

Hello @Edoardo L.,

I'm sorry to hear about your experience. Could you share a sample file for both where Illustrator is crashing and when the text is not properly recognized after uploading them to a file-sharing service here or via DM, so I can check them with the team?

Looking forward to hearing from you.
Anubhav

Participant
September 11, 2025

yep, sent yesterday in DM

Participant
September 15, 2025

I gotta say... this didn't help one bit...