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Gawef
Gawef
Participant
March 15, 2018
Question

Illustrator Crashes when closing document

  • March 15, 2018
  • 2 replies
  • 4230 views

Hello

Illustrator keeps crashing when i close a document. probably about 70% of the time it crashes on closing

Also when loaded back up, the first file takes ages to load.

Here is the Crash Report : Process: Adobe Illustrator [12481] Path: /Appl - Pastebin.com

if anyone can help

Thanks

[MOD: click the pastebin link for crash report]

This topic has been closed for replies.

2 replies

W
Wassersprung
Participant
June 11, 2018

frustrating.

Happens to me a lot on MBP13 high sierra on adobe photoshop, illustrator and dreamweaver.

saving on desktop and saves ok.

if i close files/documents quickly - those apps more than often crash.

Same happens to me also in windows 10

never happens on any other app.

q: why should a network be a problem? if it saves, it saves. if it doesn't a dialog should pop up and let you save somewhere else.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    June 12, 2018

    Network is a problem because of this: Illustrator support for networks and removable media

    W
    Wassersprung
    Participant
    June 12, 2018

    well, this article is quite general, and certainly not helpful.

    Since crashing adobe cc 2017/2018 happens sooo very often while files are not on SERVER, i think there should be an article that describes the possible reasons for some of the crashes (using the reports we send) and some troubleshooting instructions. or if i new the reasons, i'd have a clue to start avoiding it.

    both laptops are new, very high specs, win10 / MacOS

    i guess we'll wait for updates, hoping most bugs are fixed, hopefully before a new feature come out.

    after at least 50 crashes i post once.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    March 15, 2018

    Crash reports in threads make them unusable. Please don't post Crash reports to threads. Upload them to pastebin and post a link in the forum.

    Please tell us:

    What's in the file?

    Where do you save?

    Any third party plugins?

    Is a printer connected and turned on?

    Are all your fonts checked and OK?

    Do you use font management?

    If you don't have a printer: set up a PDF printer.

    If you save to a network: try saving to the harddisk instead.

    Gawef
    GawefAuthor
    Participant
    March 21, 2018

    Please tell us:

    What's in the file? This happens to any file that i am currently working on, Not the same file.

    Where do you save? Server, as do all the other macs in the work place. None of them crash

    Any third party plugins? No third party plugins

    Is a printer connected and turned on? Yes & Yes

    Are all your fonts checked and OK? Yes, i even deleted all my fonts and reinstalled them into Font Book. Other macs are using the same fonts swell.

    Do you use font management? Yes, Font Book

    Thanks

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    March 21, 2018

    Does this also happen when you don't save to the network, but to your harddisk instead?

    It doesn't matter that it works for the others.

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