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Illustrator Crashes When Copying - Illustrator 29.6.1 / Win 11

Forum|Forum|4 years ago
December 3, 2021
171 replies
63016 views

I’m experiencing an issue with Adobe Illustrator where I cannot copy anything. Both Ctrl+C and right-click > Copy cause the software to crash immediately. This has been happening repeatedly throughout the day.

Could you please advise on the cause and any possible solution? It’s really frustrating that Illustrator can’t handle such a basic function like copying without crashing.

Correct answer Anubhav M

Hola! gracias por responder tan pronto, he estado probando estos días y sigue igual, tengo la última versión de AI 29.7.1, actualizado hoy. De windows 11 enterprice - versión 23H2 // 22631.5624.

También he restablecido las preferencias de Ai, he borrado todo, he vuelto a instalar y nada de nada.

Y si, se bloquea durante la acción ctrl+ C o ctrl+x, es todo lo que influye en el portapapeles o así.

Gracias! Espero su respuesta

Hello @Nadia37972677f0tk,

We have received reports from several customers that the latest Windows Defender security intelligence update - 1.435.148.0 has potentially fixed this issue.
Could you try installing the update and letting us know if it helps?

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Looking forward to hearing from you.

Anubhav

Show previous replies

M

Myra D

Participant

Still having this issue. When will it be fixed? My company IT says not to roll back to another version or work in safe mode.

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Anubhav M

Community Manager

Hello everyone,

The team has requested additional information. Can you kindly check if Illustrator behaves this way when using it with another application running on your computer or after installing a recent Windows update? To test this, kindly try running Illustrator under Safe Mode (Windows / macOS) and checking if it helps.

Looking forward to hearing from you.

Anubhav

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Kyra25828911yph8

Participating Frequently

I ran illustrator in safe mode and the copy function is not making it crash. I restarted (not in safe mode) and copy is still not crashing. So far so good!

K

Kyra25828911yph8

Participating Frequently

Nevermind, I spoke too soon. Illustrator is crashing again when I copy.

P

Paul34707978fpvu

Participating Frequently

I uninstalled 29.7.1 and re-installed it this morning. Opened a new file, created a shape and copy pasted without crashing.

Woot! Back to work.

E

efficient_captain1991

Participating Frequently

New files are thriving, while existing ones are still in a drama!

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Bobby Henderson

Community Expert

This situation has me wondering if one culprit could be something in artwork not originally made in Illustrator. A few days ago I was having a problem with Illustrator locking up when copying artwork to the clipboard. This was PDF content provided from a customer, and the artwork wasn't created in Illustrator. Rather, it was something put together in either Figma or Canva. I haven't had any clipboard issues with art files I've created on my own.

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Juan291364316xl2

Participating Frequently

ADOBE!!!! Any updates to this issue this is wrecking my ability to produce any work.

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Sam0723

Participant

Dear @Anubhav M

I hope you're doing well. I wanted to bring to your attention a critical issue affecting our design team. Out of the five designers, two are currently experiencing the same technical problem, and I’m concerned that the remaining team members might encounter it soon as well. This has caused a complete halt in our work since last week.

Despite multiple troubleshooting attempts, including full system reboots, the issue persists. I’ve already raised a ticket through the company portal, but we haven’t received any response yet, even after several follow-ups.

It would be greatly appreciated if you could provide a solution soon.

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Paweł5E57

Participating Frequently

hi, does anyone tried to reinstall OS?

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brandon_9137

Participant

@Paweł5E57 Not a OS reinstall, but we did try a new windows profile to no avail.

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Hans35007578hf8g

Participant

You can copy subjects with the tool "move" (Shift-Ctrl-M) and choose the option "copy"

P

philip_7696

Participating Frequently

I am experiencing the same issue.

and I have the newest software version available to me.

S

samir_4723

Participant

I am experiencing the same, long delays in deliverying my work. Two days already. I updated it to 29.7.1, I removed the old one with adobe removal tool, reinstalled from scratch, nothing works. Copy and paste is a very simple command. I've been using alt and drag but I can't do it across different files. I've been adding what I want to copy to my library and opening it in another AI file, that works but it's ridiculous I can't simply Copy and Paste. I have sent dozens of crash reports. Please fix this. Thanks

S

StrangeShenanigans

Participating Frequently

If you open both files side by side, Alt+drag does let you do move objects between the two files. Doesn't fix the problem but certainly helps.

J

Juan291364316xl2

Participating Frequently

@Anubhav M any feedback on this issue?

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Juan291364316xl2

Participating Frequently

@Anubhav M i believe most of us have stated that we have updated and tried back versions of this with to no avail.

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Hans35007578hf8g

Participant

After the updat to 29.7.1 The problem is still there.
Ctrl+C and Ctrl+X or right-click > Copy the software crashes immediatly.

J

Jennifer32470918dli7

Participant

I am experiencing the same!

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carlos_fernando_8083

Participant

Hi there,

Having the same issue since today, because i used Illustrator last saturday and it was ok. BTW, i just update the app in order to try to fix the crash but didn´t help. So i was working with 29.6.1 version on saturday (no problems at atll) but the same version started crashing today.
Everytime i try to cut/copy something to the clipboard the software freezes/crashes.

Thanks for any help.

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