Illustrator Crashes When Copying - Illustrator 29.6.1 / Win 11

I did a test last night. 

I got on my personal laptop (not company issued) and made sure that Windows was updated, Creative cloud was updated, Illustrator, Photoshop were updated.
I opend Illustrator, drew a sqaure, CTRL + A to select all and then CTRL + C. I then FILE --> NEW --> Picked a size....then CTRL + V and it worked perfectly.....no crashing.

So, my conclusion is that it is the corporation part of  Illustrator.....but my lingering question is "Then why doesn't it do it on other Adobe products?.  

We're experiencing the same issue on our Windows 11 machine with Adobe Illustrator—regardless of the version, including the latest release. Whenever we attempt to paste any content into either the same document or a different/new document, Illustrator always crashes immediately. 

We've tried every solution suggested in this forum, but none have resolved the issue. Pasting any type of object continues to cause the application to crash.

Has anyone been in contact with Adobe regarding this? Is there an official fix (not a workaround) currently in development?

Please note that we work in a secure company enviroment and can't easily downgrade Windows versions or uninstall built in Windows software.

Did you try to use 'Alt' instead of 'Ctrl+C / Ctrl+V'?

I work at a multinational company as an advertising professional, and I need to open several Illustrator files throughout the day. I frequently use the COPY and PASTE function. However, every time I try to use the shortcut or the right-click option, the program freezes and closes automatically. This happens with any file I open. In my department, three other colleagues also have Adobe licenses; one of them has the same issue as I do, while the others don’t experience this problem. Our operating system is Windows, and we are using the latest version of Illustrator.

I have just shared my screen with my company’s IT department — they reinstalled everything, but it still didn’t work. They mentioned it might be a bug in Adobe’s software. I contacted Adobe Support, who were very responsive. This is the step-by-step they recommended, which didn’t work for me (but I’m writing it here in case it helps someone else):

• "Illustrator's GPU acceleration can cause instability on some systems. Go to Edit > Preferences > Performance and uncheck ‘GPU Performance’. Restart Illustrator and try copying again" → I DID THIS, DIDN’T WORK;

• "May I know if the problem happens in a specific file or in all files?" → YES, ALL FILES;

• "I understand your concern. Could you try copying and pasting into a new document once? Create a new blank file in Illustrator and try copying the same object or text. If it works there, the problem may be related to the original file’s structure or corruption" → I DID THIS, DIDN’T WORK;

• "In that case, could you try copying through the Layers panel: select the object, right-click in the Layers panel, and choose Duplicate? Or try dragging and dropping between documents instead of copy and paste. Let me know if that helps" → I DID THIS, DIDN’T WORK.
  
  

Adobe Support also mentioned:
"Illustrator crashing when copying is a known issue, especially in certain versions such as 29.6.1 and 29.7 on Windows 11. A possible workaround is saving the file as EPS before copying. Other possible solutions include disabling GPU preview, resetting preferences, or trying an older version of Illustrator."

Saving as EPS is not a viable option for me; I had already tried disabling GPU yesterday and it didn’t work. We haven’t tested using an older version yet, but that might cause compatibility issues with my existing files. They replied:
"Yes, using an older version of Adobe Illustrator can create compatibility issues with files saved in newer versions. While newer versions usually open older files without major problems, saving a newer file to an older-compatible format can lead to the loss of recent features, possible layout issues, or even data corruption. We suggest temporarily disabling Microsoft Defender to check if it’s interfering with the copy/paste function. Additionally, resetting Illustrator preferences to default can sometimes fix unexpected behavior."

They also informed me:
"I would like to inform you that this is already a known and reported issue and our product team is working tirelessly to fix it as early as possible. However, for now: Microsoft has released a new update for Microsoft Defender today. Please update Windows to the latest version and verify that Microsoft Defender is updated to version 1.435.148."

I replied that I am unable to update the antivirus because my company’s IT team is based in another country, and it would take a long time to obtain the necessary permissions.

SOLUTION

Support suggested:
*"For now, we have two workarounds available for this issue: 1 - Hold down the Alt key and drag the objects to copy; 2 - Save the files to Creative Cloud as Cloud Documents and work on them there, as this probably won’t cause the application to crash."*

I chose the first option (very straightforward) and it worked: USING THE "ALT" KEY. I used to work with SHIFT + CTRL + ALT before but hadn’t remembered this possibility.

In conclusion, the definitive solution is still pending:
"Apparently, we do not have any exact ETA available as of now, but it is being prioritized to fix it as soon as possible."

I just updated Illustrator directly from CC, and now it seems to be working fine...

Meanwhile, Adobe continues to cash our monthly checks.

Undock the source window and use Alt drag to copy the elements into the destination - This temporary workaround works for me. Exact placement  is more difficult though.

Windows defender appears to have updated at my workplace in the last 2 hours, removing this issue for now.

Some Illustrator files automatically freeze and close when copying text. I am facing this issue repeatedly on Adobe Illustrator version 29.7.1 running on Windows 10 Version 22H2 (OS Build 19045.6093). I am unable to uninstall or roll back Windows security updates, as these are managed by the company's IT department and cannot be removed. I need a proper solution from Adobe.

Some Illustrator files automatically freeze and close when copying text. I am facing this issue repeatedly on Adobe Illustrator version 29.7.1 running on Windows 10 Version 22H2 (OS Build 19045.6093). I cannot uninstall or roll back Windows security updates, as these are managed by the company IT and cannot be removed. I need a proper solution from Adobe.

when copy illustrator will closed automatic, i uninstall the latest version and tried a previous version is the same issue. please fis it ASAP.