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Illustrator Crashes When Copying - Illustrator 29.6.1 / Win 11

Forum|Forum|4 years ago
December 3, 2021
171 replies
64345 views

I’m experiencing an issue with Adobe Illustrator where I cannot copy anything. Both Ctrl+C and right-click > Copy cause the software to crash immediately. This has been happening repeatedly throughout the day.

Could you please advise on the cause and any possible solution? It’s really frustrating that Illustrator can’t handle such a basic function like copying without crashing.

Correct answer Anubhav M

Hola! gracias por responder tan pronto, he estado probando estos días y sigue igual, tengo la última versión de AI 29.7.1, actualizado hoy. De windows 11 enterprice - versión 23H2 // 22631.5624.

También he restablecido las preferencias de Ai, he borrado todo, he vuelto a instalar y nada de nada.

Y si, se bloquea durante la acción ctrl+ C o ctrl+x, es todo lo que influye en el portapapeles o así.

Gracias! Espero su respuesta

Hello @Nadia37972677f0tk,

We have received reports from several customers that the latest Windows Defender security intelligence update - 1.435.148.0 has potentially fixed this issue.
Could you try installing the update and letting us know if it helps?

expand image

Looking forward to hearing from you.

Anubhav

Show previous replies

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Carol35262613zs8q

Participating Frequently

Last week I installed the latest Illustrator upgrade on my PC and had no problems. Some of my coworkers on PCs entered this nightmare on Friday, but my machine was fine. Today it is happening on my machine upon startup. Please resolve or take us back to the previous version!!!! (If it's a clue, I had cut/paste issues most of this year due to a conflict with Logi software.)

C

clement_4485

Participant

Hello, same problem here with the 2014 version, It's the last version that we can use in my company so do you know if the patch will be good for us ?

P

philip_7696

Participating Frequently

How many people also have the Esko dynamic barcodes plug-in?

RejPL

Known Participant

I don't use any plugins

N

natalia_3280

Participant

I can confirm that this issue is still happening. Illustrator can't handle a basic function of copying. It immediatly crashes and this happens often because copying to the clipboard is used all day. This is very frustrating because it stops my workflow.

M

Melissa33344119158l

Participant

This error has been propagating through my group for about a week now. It finally hit me yesterday.

After reading this thread, I tried an experiment:

New file. Draw a rectangle. Control C, Control V. No crash
Repeated the above in the same new file without saving - still no crash.
Saved file to desktop. Control C. Seemed ok, no crash.
Saved to OneDrive. Seemed ok. Tried Control C more times - then started crashing.
Re launched Illustrator, reopened the file saved to my desktop. Control C - crash.

I tried another experiment:

new file. do not save. rectangle. Ctrl C. Ctrl V. ok.
repeat many times. ok.
Save to dekstop. rectangle. Ctrl C. Ctrl V. ok.
repeat many times. ok. no crash
Hit save and close the file.
Reopen that file. Ctrl C - CRASH.

In this case at least it looks like a new file is ok. Even if saved. BUT once you close that file and reopen it, the error ensues.

I don't have time to keep experimenting but I hope this contributes to the cause.

H

Haroon38607467vag0

Participant

Dear Adobe Team,

We are having a lot of work pending for last 3 days and Adobe Illustrator is crashing everytime when we press control + c. It is really difficult to carry out day to day task. Kindly provide patch update immediately to resolve the issue. contact us at haroon@thefreshmarketdubai.com for the bugs and fixes, we are waiting for last 3 days, still not update from adobe team, this is unacceptable from large company like Adobe. This is really urgent, update us and respond to the query.

K

KristyGange

Participant

Can someone alert Microsoft to this problem?
I couldn't because I'm on a work PC and it wouldn't let me submit my question or sign into their support site. ( Just to add to my frustration.)

[!] Please fix the following issues to continue:

We encountered an unexpected error. Please try again later. If this issue continues, please open a ticket at https://sitehelp.microsoft.com

I’m experiencing an issue with Adobe Illustrator where I cannot copy anything. Both Ctrl+C and right-click > Copy cause the software to crash immediately. This has been happening repeatedly throughout the day.

Could you please advise on the cause and any possible solution? It’s really frustrating that Illustrator can’t handle such a basic function like copying without crashing.

I'm wondering if it's a Windows compatibility issue. It just started out of the blue.

Adobe <----> Microsoft talk to each other and figure this out!!!!

https://community.adobe.com/t5/illustrator-discussions/illustrator-crashes-when-copying-illustrator-29-6-1-win-11/m-p/15453631/page/11#M449620

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Marc291123795bkn

Participant

Win11 24H2 on every Illustrator Version since 2023. We really need a fix!

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Sébastien33448189os5f

Participant

I'm on 23H2 and it is the same thing. It started crashing this week. Last week it was fine and I don't remember any update having taken place, Windows or Adobe. We had an MS Office update two weeks ago but it was still working fine after that update.

So after a few consecutive crashes this Monday, I checked to see if there was an Illustrator update to download, and there was, but even after installing the update, this is still happenning.

A lot of people seem to think that this is linked to running W11 24H2, but like I said, I'm still on 23H2 and the same thing is happening. So it must be something else. I just can't believe people have been having this problem since a good two weeks already with no solution in sight from Adobe. I mean, sure, it might be complicated to find the exact source of the problem, but I thought Adobe was a huge company that has a ton of resources....

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RH_Coffey

Participant

Only THOUSANDs of people! Adobe has done it again! They ave known about it for more than a week and we're all still swearing beacus they can't own their problem and support their once loyal users!

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221344294fx9

Participant

Typical, take your money and leave you be!!!!!!!!

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belinda_6897

Participating Frequently

As mentioned yesterday, i was able to use a loan laptop, installed CC and the latest version of Adobe Illustrator and it was all working fine until I was forced to install a Windows update today:

My existing laptop is running Windows 11 Enterprise version 24H2 installed on 1st April 2025, my loan laptop WAS running Windows 11 Enterprise version 23H2 installed on 10th July 2025.... however it is now also running 24H2 and guess what?!!?.... Adobe Illustrator has just started crashing.

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KatJot_13

Participating Frequently

Sadly most of us are working on company-owned laptops and are not able to even stop Windows updates from happening. The fact that it 'only' affected illustrator is both a blessing and a course I guess.

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KatJot_13

Participating Frequently

Funnily enough, creating an EPS file and woking on it has been helpful... up until the point I added a PNG QR code generated in Adobe Express. After this, copying any object leads to an instant crash.

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Viktoria24203226e6hj

Known Participant

IS there any update on this? It makes it literally impossible to work... Please sort this out ASAP

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