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Özcan2411021338sz
Participant
April 20, 2022
Question

Illustrator crashes when opening a file (the same happens when opening a new file)

  • April 20, 2022
  • 3 replies
  • 802 views

Adobe Illustrator's latest version (26.2.1) is installed on my MacBook pro m1 pro computer. I open the program, there is no problem. but when I create a new file or open a file, the file does not load. The program is not responding, I get the error.   

 

same error happens in adobe premiere pro but there is no problem in photoshop.

 

- MACOS Monterey 12.3.1 (21E258)

 

https://prnt.sc/W6vS_NB0rQ_F

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3 replies

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Özcan2411021338szAuthor
Participant
April 20, 2022

When I try now, when the GPU is turned off in Illustrator, the system recovers and boots up. I couldn't find GPU shutdown in Premiere. Please help

Ö
Özcan2411021338szAuthor
Participant
April 20, 2022

it's a user permission problem. I created a new user. and it worked fine here. now where can i have user permission problem in my old user?

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
April 20, 2022

You can try and repair the permissions with the Apple disk tool

 

But maybe Customer Care can help: https://helpx.adobe.com/contact.html They can login to your system.

Ö
Özcan2411021338szAuthor
Participant
April 20, 2022

Thank you very much for your kind reply. I just disabled the GPU in Adobe Illustrator and it worked.

https://prnt.sc/dLaqTLLfScnt

 

 

How can there be a problem with the GPU in this case?

Also in adobe premiere still same issue and I can't disable GPU there.

Ö
Özcan2411021338szAuthor
Participant
April 20, 2022

Hi, 

 

Adobe Illustrator latest version is installed on my macbook pro m1 pro computer. I open the program, there is no problem. but when I create a new file or open a file, the file does not load. pibu The program is not responding, I get the error. Same problem with adobe premiere pro. But photoshop working good. Please help me 

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
April 20, 2022

Have you tried resetting your preferences (Preferences/General, click the button at bottom).

Also Mac OS requires Full Disk Access for AI and other apps. Go to Apple Sys Prefs/Security and Privacy and add AI to the Full Disk Access list and check it on.

 

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