Illustrator crashes when opening a new or old file

Question

Started for the first time after the most recent update.

However, everytime I try to open a file I get the spinning wheel of death. Also happens when I try to create a new document. Which renders the program completly dead to me.

I have a Mac M1Pro and have uninstalled multiple times and cleared all illustrator preferences, and went through all the relative 'fixes' to no avail.

Is this a known issue and is there also a fix as I can't go days without being able to work.

Anubhav M · Answer

Hello @Stephen@Jacknife,

Sorry to hear about this experience. We would like to investigate this further. Would you mind sharing a few more details like:

Exact version of Illustrator
Spindump by following the steps shared in this article: https://helpx.adobe.com/uk/photoshop/kb/how-to-get-a-process-sample-or-spindump.html
SPX file by following these steps:
Click on Apple Icon > About this Mac > System Report
This will launch the System Profiler
Then Click File > Save > Save in Creative Cloud Files
Then open https://assets.adobe.com/files
Click on three dots next to SPX file > Share > Copy Link and paste it here or in a private message.

This information will really help us. I am looking forward to your response.

Thanks,

Anubhav

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