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Edison29485655wdcj
Participant
April 19, 2023
Question

Illustrator crashes when opening files in v27.4 on macOS Ventura v13.3.1

  • April 19, 2023
  • 2 replies
  • 430 views

HELP! I've updated to macOS Ventura v13.3.1 and updated Illustrator to v27.4.1 and I cannot open any Illustrator files.  What's going on?

it says;

 

 

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000008
Exception Codes: 0x0000000000000001, 0x0000000000000008

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [2144]

This topic has been closed for replies.

2 replies

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
April 21, 2023

Hello @Edison29485655wdcj,

 

We understand how frustrating it can be to experience crashes. Would you mind trying the steps in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and checking if it helps?
Also, kindly share the crash report using the steps in this article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) and use the same email account as your community account for quick tracking. We appreciate your time and efforts in resolving this issue.

 

Looking forward to your response.

 

Thanks,
Anubhav

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
April 19, 2023

So Illustrator crashes when you try?

 

Please create a new thread with your issue, because it does not fit at all into this thread.

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