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Participant
September 10, 2024
Answered

Illustrator crashes when using Generative Recolor

  • September 10, 2024
  • 1 reply
  • 464 views

I had been using the generative recolor but today it keeps crashing when I try to use it. I've tried restarting the computer and the program. I've closed everything else and just had Illustrator open. I've tried opening in safe mode and it still crashes. The computer is a Mac that's up to date with the OS and has more than all the required specs. Please let me know how I might fix this. 

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Correct answer Renata25052036jx4i

Nevermind. Got it resolved through chat.

1 reply

Participant
September 10, 2024

Oh and I am using v 2024

Anubhav M
Community Manager
Community Manager
September 10, 2024

Hello @Renata25052036jx4i,

We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3Ton7Wm) and checking if they help? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/4ggJ6Zn). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

Renata25052036jx4iAuthorCorrect answer
Participant
September 10, 2024

Nevermind. Got it resolved through chat.