Illustrator Crashes when using Materials

Forum|Forum|1 year ago
August 30, 2024
2 replies
447 views

All was normal until I installed new materials. I already deleted those materials, uninstalled and reinstalled, using the cleaning tool, and nothing.

I tried removing heavy materials, and nothing.

When removed the "missing" files, I could open the materials panel but couldn't use any.

I have 16 RAM and Intel i5 multicore. So everything on my computer looks okay.

This topic has been closed for replies.

Monika Gause

Community Expert

1 GB of RAM is just the recommended minimum for using Illustrator. When working with 3D you usually need more. Particularly when working with demanding materials (they can be pretty heavy, my i7 Mac with 32 GB of RAM gets slowed down with that)

T

tania_4394Author

Participant

I have 16 RAM, not 1 😞

Monika Gause

Community Expert

Yes, sorry. My 6 key hangs.

16 GB is not enough for 3D & materials.

Anubhav M

Community Manager

Hello @tania_4394,

We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3Z4DSJW) and checking if it helps? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/4dZ5lRq).

We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

T

tania_4394Author

Participant

Yes, I tried both before sharing my comment. Didn't help.

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