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sir_matthew_nielsen
Participating Frequently
May 8, 2012
Answered

Illustrator Crashing

  • May 8, 2012
  • 12 replies
  • 73643 views

I can open Illustrator just fine but when I go to make a new document or open and existing document the program crashes and I get the "Adobe Illustrator has stopped working" message box.

All of my other Adobe programs work just fine. I've already tried clearing out the Illustrator settings but it doesn't help. Any suggestions on what to do next?

Program: Adobe Illustrator CS5.1

Computer:

Windows 7

Intel i5 3.00GHz

8 GB ram

Error Details:

Problem signature:

  Problem Event Name:          APPCRASH

  Application Name:          Illustrator.exe

  Application Version:          15.1.0.39

  Application Timestamp:          4d76c9e3

  Fault Module Name:          AGM.dll

  Fault Module Version:          4.20.69.9418

  Fault Module Timestamp:          4c296457

  Exception Code:          c0000005

  Exception Offset:          00240f9d

  OS Version:          6.1.7601.2.1.0.256.48

  Locale ID:          1033

  Additional Information 1:          0a9e

  Additional Information 2:          0a9e372d3b4ad19135b953a78882e789

  Additional Information 3:          0a9e

  Additional Information 4:          0a9e372d3b4ad19135b953a78882e789

      This topic has been closed for replies.
      Correct answer

      Hey, I don't know if your computer has been solved, but I come across the information below which may help you fix the problem:

      If you keep getting the “Adobe Illustrator has stopped working” message box, look through the Win7 admin logs and you will find that every time you open illustrator it is attempting to access a network printer (your default printer), and is being denied access. That’s because the printer isn’t set up correctly. Therefore, updating or reinstalling the printer driver may help solve the issue. However, if you don’t even have a printer, check the Print Spooler service. It is probably that the service has been stopped. Turning it on and restarting and your error will be solved soon.
      Click Start button and go to Run, type msconfig in the Run Window and click open msconfig under Programs.

      type-msconfig

      A window will appear, go to the Services tab and search for the Print Spooler service, make sure it is enabled.

      services

      After turn it on restart you PC and everything should be OK now.

      Or you can click Start -> Control Panel ->Administrative Tools -> Services. And then start your print spooler and set it to automatic.

      12 replies

      Show previous replies
      O
      onlymeBNT
      Participant
      September 19, 2012

      I have the same problem. I can start illustrator from a different user account. I would like not to have to make a new user account, though.

      I tried changing the prefs filename, as well as deleting the folder en_US in the AdobeIllustratorCS6 folder. The folder regenerates but still no luck.

      Permissions are set to allow read write for all folders

      S
      sir_matthew_nielsenAuthor
      Participating Frequently
      May 16, 2012

      Aww come one guys. Nothing? Really?

      W
      Wade_Zimmerman1
      Inspiring
      May 16, 2012

      Could be one of two or three things.

      1 Corrupt Preferences

      2. Pernissionss problem you might need to repair the permissions and you might have to do it manually and it could be the permissions to the Illustrator settings folder is the culpret, might be but not necessarily.

      3. Your scratch disk is filled or doesnot have enough continuous free space available that is continuous free space.

      W
      Wade_Zimmerman1
      Inspiring
      May 16, 2012

      Try a New user account and see if the problem goies away that will tell us a lot.

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