Illustrator Crashing and Not Responding Continually

Question

Over the last month I have had major issues with Illustrator. It works fine for about 10 minutes and then crashes and doesn't respond. My laptop is clean and uncluttered and I am up to date with all updates. It has made it impossible to get any work done!! Help !!!!

Anshul_Saini · Answer

Hi @christian5ECC,

We are sorry to hear about the crashing & delayed response. Would you mind trying the steps on this helpx article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html)?

If you get Illustrator crash reporter on a crash, then would you mind submitting the crash report as suggested in this helpx article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) along with the details asked by Monika? This would help us investigate the crash.
While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and assist accordingly.

We will be looking forward to your response.

Thanks,
Anshul Saini

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