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Participant
Feb 3, 2025 9:32 PM UTC
Question

Illustrator Crashing constantly

I have been using the most updated version of Illustrator 2025 and every 30 or so minutes, the mouse arrow has a loading circle on it and then crashes the app. I tried using Illustrator 2024 and it is doing the same thing. 

 

This has never happened before until now.

2 replies

Monika Gause
Community Expert
Community Expert
Feb 3, 2025 9:47 PM UTC

Is Photoshop open as well?

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Participant
Feb 3, 2025 11:37 PM UTC

no, i don't have it opened. Also when it crashes it resets my preferences back to original so I have to go back in and change everything

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